Customer Service Supervisor

Hire Score LLC; Duluth (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the custom packaging industry is seeking a Customer Service / Sales Support Supervisor in Duluth, GA. This role involves leading the Account Coordinators, managing orders, and ensuring client satisfaction. Ideal candidates will have a Bachelor's degree and relevant supervisory experience. Join a collaborative team with a strong culture and excellent growth opportunities.

Qualifications

• At least 3 years of related experience, plus 2 years of supervisory experience required.
• Experience in a corporate sales and service environment preferred.

Responsibilities

• Point of contact for the Account Coordinator team, assisting with questions and escalated issues.
• Oversee orders from inception to payment, in alignment with policies and procedures.
• Hold regular meetings with the Account Coordinator team to ensure productive performance.

Skills

Collaboration

Organization

Self-motivation

Education

Bachelor’s degree in business

Tools

ERP system

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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The Customer Service / Sales Support Supervisor leads Account Coordinators who act as the single point of contact for sales agents processing client products/orders and business portfolios. The Supervisor will work closely with the Operations Manager, while also liaising with suppliers, customers, employees, and sales teams to best meet client needs.

This is a great opportunity to work for a leader in the custom packaging industry with an excellent culture and a collaborative team!

Responsibilities:

• Point of contact for the Account Coordinator team, assisting with questions and escalated issues
• Develop an account coordinator backup plan for the branch, providing backup support as needed
• Oversee orders from inception to payment, in alignment with policies and procedures
• Escalate personnel concerns/issues to the Regional Office Manager
• Assist with onboarding of office staff
• Support implementation of new corporate or divisional processes or initiatives
• Serve as Epicor training lead/liaison for the branch
• Manage all office bills
• Allocate warehouse/facility billings
• Report hours for hourly employees to payroll
• Assist with standard and ad hoc reporting for management
• Hold regular meetings with the Account Coordinator team to ensure productive performance
• Manage team building budgets
• Support Sales Agent business; perform all standard Account Coordinator responsibilities

Qualifications:

• Bachelor’s degree in business or related discipline preferred
• At least 3 years of related experience, plus 2 years of supervisory experience required
• Experience in a corporate sales and service environment preferred
• ERP (Enterprise Resource Planning) system experience required
• Proficiency in Microsoft Word, Excel, Outlook, and virtual communication and collaboration tools required
• Experience working in a team environment with strong collaboration skills
• Organized, self-motivated, and proactive

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Purchasing, and Supply Chain

Industries

• Manufacturing, Administrative and Support Services, and Aviation and Aerospace Components

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