AR Supervisor- Service & Repair

ThyssenKrupp Elevator Corporation in; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as an AR Supervisor in Atlanta, GA. This role involves leading a team to exceed collection goals while ensuring adherence to safety protocols. You will oversee collection efforts, manage performance, and train new hires, contributing to the overall success of the collections department.

Qualifications

• Experience in a collections leadership role.
• Ability to read and interpret contracts and regulations.

Responsibilities

• Oversee collection efforts and ensure adherence to company protocols.
• Monitor collector performance and manage escalated accounts.
• Train new hires and support frontline collectors.

Skills

Problem Solving

Data Analysis

Leadership

Education

2 to 5+ years related experience

Job description

AR Supervisor- Service & Repair (Finance)

Join TK Elevator as an AR Supervisor in Atlanta, GA, and lead a team to exceed collection goals while ensuring workplace safety!EDUCATION & EXPERIENCE:

• 2 to 5+ years related experience in a collections leadership role
• Elevator industry or service related field experience
• Ability to read and interpret business contracts, technical procedures, and government regulations
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a wide range of technical instructions in mathematical or diagram form, and handle several abstract and concrete variables
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is seeking an experienced AR Supervisor - Service/Repair in Atlanta, GA.

This role is responsible for training and supporting assigned service and repair collectors within the collections department to ensure that plan goals are exceeded and the company's business interests are protected.

ESSENTIAL JOB FUNCTIONS:

• Oversee and monitor the collection efforts of assigned collectors to ensure adherence to company protocols and to exceed collection goals. Promote prompt payment of outstanding invoices to maximize cash flow.
• Review aging reports with collectors and engage branch and region management as needed to expedite resolution of outstanding payments. Participate in monthly branch and region accounts receivable meetings. Call on large and delinquent accounts when escalated or appropriate.
• Monitor collector performance through performance management processes, monthly AR reviews, and hold employees accountable for meeting goals. Reward or discipline employees as necessary.
• Take on frontline collection responsibilities during collector absences or vacancies when no other assignment is viable.
• Handle collection responsibilities for high-impact or problematic customer accounts when escalated or appropriate.
• Collaborate with branch management on necessary action items.
• Provide training and participate in meetings to review protocols and best practices with collectors.
• Train new hires and ensure existing collectors are trained when moved within the team.
• Work with Billing Supervisors to resolve problematic billing issues, leading to long-term solutions.
• Support frontline collectors in discussions with Branch Managers for issuing suspension notices ('Hold Letters') and final demand letters to non-paying customers.
• Assist in preparing legal packages for attorneys, ensuring all necessary documentation is included to improve collection success.
• Perform other duties as assigned.