Customer Service Supervisor

Cintas Corporation; Conshohocken (Montgomery County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match/Profit Sh ar

Disability, Life and AD&D Insurance, 0

Paid Time Off and Holidays

Skills Development, Training andCareer

Job summary

Cintas Corporation is seeking a Customer Service Supervisor in Conshohocken, PA to lead a fast-paced service team and ensure high customer satisfaction. The role requires strong leadership to train and supervise representatives and coordinate with sales, service, and production to resolve inquiries.

Responsibilities include acting as the primary contact for customers, making independent decisions to assist them, and ensuring timely problem resolution.

Qualifications

• Must have customer service or call center experience.
• Typing and 10-key keypad experience required.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and intranet/internet.
• High School Diploma/GED; Bachelor’s degree or equivalent preferred.

Responsibilities

• Act as the main point of contact and oversee all areas of the Customer Service Department.
• Train and supervise Customer Service Representatives.
• Work with sales, service, production and administrative teams to resolve questions promptly.

Skills

Customer service experience

Call center experience

Typing / 10-key

Microsoft Office proficiency

Education

High School Diploma/GED

Bachelor's Degree or equivalent work experience preferred

Tools

Microsoft Office Suite

Intranet/Internet

Job description

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Title: Customer Service Supervisor

Location: Conshohocken, PA, US, 19428

Requisition Number: 240565

Job Description

Cintas is seeking a Customer Service Supervisor to increase our "Customer Service Index" by ensuring high levels of satisfaction among our customers. Responsibilities include acting as the main point of contact and overseeing all areas of our fast-paced Customer Service Department by making independent decisions to assist customers; training and supervisingour Customer Service Representatives; working with our sales, service, production and administrative departments to deliver prompt resolution of customer questions and concerns.

Skills/Qualifications

Required

• Customer service or call center experience
• Typing and 10 keypad experience
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) andIntranet/Internet
• High School Diploma/GED;Bachelor's Degree or equivalent work experience preferred

Preferred

• 1-3 years' management experience in a customer service or call center
• AS/400 experience
• Availability to start within two weeks after offer made/accepted

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service
Organization: Fire
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

Nearest Major Market: Philadelphia
Job Segment: Call Center Manager, Call Center Supervisor, Call Center, Manager, Customer Service, Management