Customer Service Representative

Cintas; Fresno (CA); Presencial; USD 26.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid time off

Descripción de la vacante

Cintas is seeking a Customer Service Representative in Fresno, CA to assist internal partners and external customers. Responsibilities include answering calls, data entry, account reconciliation, and processing new accounts and orders.

The role also involves outbound follow-ups to resolve issues and support various projects. Candidates should have at least 1 year of customer service experience, a high school diploma or GED, and proficiency with Microsoft Office.

Formación

• Minimum 1 year of customer service experience required.
• High school diploma or GED; bachelor's degree preferred.
• Experience with Microsoft Office applications is a plus.

Responsabilidades

• Answer customer calls and resolve issues promptly.
• Perform data entry and assist in account reconciliation.
• Prepare reports and invoices; process new accounts and orders.
• Make outbound calls to obtain information and follow up on issues.

Conocimientos

Customer service experience

Outbound calls

Attention to detail

Educación

High School Diploma/GED

Bachelor's Degree preferred

Herramientas

Microsoft Word

Microsoft Excel

Outlook

Intranet/Internet

Descripción del empleo

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Title: Customer Service Representative

Location: Fresno, CA, US, 93725

Requisition Number: 240125

Job Description

Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.

Skills/Qualifications

Required

• 1+ years'customer service experience
• High School Diploma/GED; Bachelor's Degree preferred

Preferred

• Experience with heavy inbound and outbound calls and transferring calls
• 3+ years' business-to-business account support
• Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
• Experience with proofreading and editing documents

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&DD Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Compensation

A reasonable estimate of base salary for this role ranges between $18.98 - $23.93/Hour. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service
Organization: Operations
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift