Customer Service Supervisor

International Paper; Columbus (GA); On-site; USD 69,000 - 93,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Supervisor, where you will lead a dynamic team dedicated to enhancing customer satisfaction and operational efficiency. This role offers the opportunity to manage major accounts and implement strategic initiatives that drive profitability. With a focus on employee well-being and development, you will thrive in an inclusive culture that values creativity and respect. Enjoy comprehensive benefits and promotional opportunities within a global leader committed to sustainability and community stewardship.

Benefits

Health Insurance

Dental Insurance

401(k) Retirement Plan

Paid Time Off

Tuition Reimbursement

Student Loan Assistance

Flexible Spending Accounts

Disability Coverage

Life Insurance

Qualifications

• 8+ years in customer relations within the Corrugated Box Industry.
• Experience in a manufacturing environment preferred.

Responsibilities

• Lead the customer support team to enhance efficiency and satisfaction.
• Manage major customer accounts and provide product expertise.

Skills

Customer Relations

Decision Making

Conflict Management

Team Building

Data Entry

Education

High School Diploma or GED

Bachelor’s Degree or Equivalent Experience

Job description

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Customer Service Supervisor

Position Title: Customer Service Supervisor

Pay Rate: $69,500-$92,600

Multiple factors, including individual experience, skills, and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.

Category/Shift: Salaried Full-Time

Physical Location: 4847 Cargo Drive, Columbus, Georgia 31907

The Job You Will Perform:

• Responsible for providing overall direction and leadership to the customer support team. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. Provide team members with challenging work and developmental objectives, sharing responsibility and accountability in organizational goals.

• Act as a front-line decision maker, managing major customer accounts, including enterprise agreements.
• Provide process and product expertise, serving as a subject matter expert for team members.
• Handle requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

The Qualifications, Skills and Knowledge You Will Bring:

• High school diploma or GED
• Preferred Bachelor’s degree or related experience and training; or equivalent
• Preferred experience in a manufacturing environment
• Preferred computer data-entry experience
• Eight or more years in customer relations within the Corrugated Box Industry
• Customer focus, timely decision-making, managing and measuring work, motivating others, building effective teams, directing others, and conflict management

The Benefits You Will Enjoy:

Comprehensive benefits including health, welfare, retirement plans, Medical, Dental, Life insurance, Flexible Spending Accounts, Disability coverage, 401(k), retirement contributions, Paid Time Off, Education & Development, Tuition Reimbursement, Student Loan Assistance, and Voluntary Benefits.

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company.

The Impact You Will Make:

Contributing to a sustainable future aligned with our commitment to community and environmental stewardship for over 125 years. Join us and be proud to be part of IP.

The Culture You Will Experience:

We promote employee well-being through safe, inclusive workplaces. Our diverse team values respect, engagement, and opportunity. Bring your uniqueness and creativity to our inclusive culture.

The Company You Will Join:

International Paper (NYSE: IP) is a global leader in sustainable packaging, pulp, and fiber-based products, employing approximately 39,000 globally. Headquartered in Memphis, Tenn., serving worldwide markets with 2023 net sales of $18.9 billion. Visit internationalpaper.com for more information.

Equal Opportunity Statement: International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or other protected characteristics.

Disability Accommodation: We comply with disability laws and make reasonable accommodations. Contact [e-mail] or [phone] for assistance.

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