Customer Service Supervisor

Wawa, Inc.; Cincinnati (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to oversee store operations, ensuring customer satisfaction and supporting management in achieving sales goals. The role involves training associates, managing inventory, and maintaining operational policies. Join a team committed to making life better every day.

Qualifications

• Experience in implementing change and achieving results.
• Leadership experience, preferably in retail or food service.

Responsibilities

• Deliver exceptional customer service and respond to inquiries.
• Collaborate with store management to improve sales.
• Provide guidance and coaching to associates during shifts.

Skills

Customer Service

Communication

Leadership

Education

High School Diploma or GED

Job description

Join to apply for the Customer Service Supervisor role at Wawa, Inc.

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Join to apply for the Customer Service Supervisor role at Wawa, Inc.

Soar with us at Wawa.

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. Our Associates are the secret ingredient that sets Wawa apart. At Wawa, you’ll be part of a caring team dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters. Wawa is a place to build skills, thrive, and open doors to new career opportunities. We’re proud to be a winning team of Associate owners shaping our success, committed to supporting our communities and one another. When we fly together, there’s no limit to how far we can go.

Ready to reach new heights? Join our flock and soar.

Job Description

The Customer Service Supervisor is responsible for store operations when a senior manager is not present. They assist with customer service, product availability, safety, shift management, and vendor care. They support store management to ensure customer satisfaction, maximize sales, and meet goals. This role may also involve managing the fuel offer.

• Deliver exceptional customer service, respond to inquiries, and solicit feedback courteously and promptly.
• Collaborate with store management to improve sales, control expenses, merchandise, market, retain and train associates, and recommend improvements.
• Provide guidance, motivation, and coaching to associates during shifts.
• Ensure 24/7 execution of customer service programs and processes.
• Follow safety, security, quality, and operational policies. Handle cash processes, deposits, lottery, gift cards, and checks.
• Maintain accurate inventory levels, perform cycle counts, and manage orders.
• Check in vendors and recognize associate accomplishments.

Essential Functions

• Work effectively individually and as part of a team.
• Communicate clearly in oral and written forms.
• Provide excellent customer service.
• Work independently with minimal supervision.
• Build relationships and demonstrate leadership.
• Stay detail-oriented and organized.
• Use de-escalation and problem-solving skills to resolve issues.
• Make decisions proactively as a self-starter.
• Learn and operate store technology.
• Perform physical activities such as standing, walking, reaching, grasping, lifting (up to 35 lbs), and other movements throughout shifts.

Basic Qualifications

• High School Diploma or GED.
• Availability to work 35–40 hours weekly, including weekends and holidays.
• Experience in implementing change and achieving results.
• Leadership experience, preferably in retail or food service.
• Experience in store operations, sales, expense management, and team development.
• Strong customer service, relationship building, and communication skills.

Wawa provides reasonable accommodations for applicants with disabilities. Contact [e-mail] or 1-800-444-9292 for assistance.

Wawa is an equal opportunity employer. We promote a respectful, discrimination-free work environment, recruiting and hiring without regard to protected characteristics.