Part Time Customer Experience Repr

BrandsMart USA; Stockbridge (GA); On-site; USD 19,000 - 25,000; Part time

Job summary

The Customer Experience Representative at BrandsMart USA will act as a liaison between the cash office, customer service and returns, addressing inquiries and delivering solutions in the best interest of both the customer and BrandsMart USA. They will communicate with store personnel, buyers and management to resolve customer issues.

Responsibilities include operating cash terminals, processing payments, handling returns, and ensuring courteous, efficient service while maintaining security and

Qualifications

• Education and experience may be substituted with equivalent combination that shows the required knowledge and abilities.
• No prior experience is required; prior retail or customer service experience is preferred.
• Ability to read and write fluently in English to communicate with customers and interpret documents.
• Basic math skills to verify prices, invoices, repairs and parts quantities.

Responsibilities

• Operate cash terminals and verify purchase prices.
• Process payments and maintain cash office.
• Detect signs of shop lifting and communicate potential problems to management.
• Handle customer inquiries across returns and delivery-related questions.
• Provide solutions with minimal supervision and coordinate with multiple departments.

Skills

English fluency

Basic math

Education

High school diploma or equivalent

Job description

Job Title: Customer Experience Representative

Job Family: BMUSA Customer Service

FLSA Status: Hourly

Summary:

The Customer Experience Representative (CER) will act as a liaison between various departments including the cash office, customer service and returns. They must be able to handle customer inquiries, while providing solutions in the best interest of both BrandsMart USA and the customer. The CER must be able to communicate with multiple departments, buyers, management, and retail store personnel to find resolutions for customer inquiries.

Duties and Responsibilities:

Cashier

• Operate cash terminals and verify purchase price
• Process payments
• Clean and maintain cash office
• Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management

Returns

• Knowledge of BrandsMart USA return and exchange policies
• Handle all customer inquiries quickly in a courteous and efficient manner
• Must be able to provide a solution with minimum supervision
• In specific locations, receive and document customer repairs. Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center

Customer Service

• Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner.
• Assist customers with delivery related inquiries
• Must be able to provide a solution with minimum supervision

Required Education, Experience, and Certifications:

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities to accurately perform the above requirements
• No prior experience is required. Prior retail and/or customer service experience is preferred

Required Skills and Competencies:

• Ability to read and write fluently in English (or another language as may be required) sufficiently to communicate with customers, read invoices, repair orders, faxed requests and similar written materials
• Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be required