Customer Experience & Solutions Specialist

Castle Rental; Berryville (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

Castle Rental in Berryville, Arkansas, is seeking a Customer Service Specialist to build a loyal customer base through excellent service and problem-solving. The role involves developing customer relationships, assisting with sales, and maintaining store appeal.

The ideal candidate will explain product features, calculate discounts, and manage store inventory among various responsibilities. This position is vital for creating a welcoming store experience.

Responsibilities

• Develops positive customer relationships.
• Serves customers by matching them with just the right products.
• Maintains the visual appeal of the store.
• Makes the most effective use of the store displays.
• Maintains the expertise to explain product features and benefits.
• Responsible for calculating discounts and any promotions.
• Ensures the customer folders are setup, filed and maintained properly.
• Qualifies customers for the product.
• Performs regular sales and marketing calls.
• Maintains knowledge of current products, pricing, and policies.
• Assists with creating and verifying rental agreements.
• Assists with training and developing delivery and installation specialists.
• Assists with managing store inventory.
• Assists with refurbishing store merchandise.
• Completes any other tasks assigned at the discretion of management.

Job description

Castle Rental in Berryville, Arkansas, is seeking a Customer Service Specialist to build a loyal customer base through excellent service and problem-solving. The role involves developing customer relationships, assisting with sales, and maintaining store appeal.

The ideal candidate will explain product features, calculate discounts, and manage store inventory among various responsibilities. This position is vital for creating a welcoming store experience.