Store Leader: Grow Profit & Deliver Top Service

Castle Rental; Pea Ridge (AR); On-site; USD 42,000 - 68,000; Full time

Job summary

Castle Rental in Pea Ridge, AR seeks a Store Manager to lead a team and grow store profitability by delivering exceptional customer service and by running efficient store operations.

The role includes recruiting, training, coaching, performance reviews, inventory control, safety compliance, and local marketing. You will supervise staff, manage loss prevention, and ensure policy adherence while maintaining store appearance.

Qualifications

• Ability to develop and train workforce.
• Ability to manage store operations effectively.
• Ability to manage time wisely.
• Ability to work in fast-paced environment.
• Ability to maintain records and documentation.
• Ability to listen attentively.
• Ability to understand material and provide instructions to associates.
• Ability to operate hardware necessary to perform the job.

Responsibilities

• Recruits, hires, trains, conducts performance reviews, counsels, disciplines, and terminates.
• Trains, coaches, and manages all associates in execution of daily tasks.
• Maintains proper RTO and Pawn inventory levels as directed by the General Office including vendors, P.O.'s, and receiving.
• Reviews daily reports and records to ensure adherence to store policies and procedures.
• Helps solve problems that affect the store's service, efficiency, and productivity.
• Ensures that physical facilities comply with safety codes.
• Responsible for the overall appearance of the store including the display of RTO and Pawn sales floor.
• Executes local store marketing aggressively.
• Provides and inspires outstanding service to our customers.
• Protects all company assets.
• Monitors RTO and Pawn delinquency rates and verifies that accounts are kept within company guidelines.
• Manages store fleet of vehicles.
• Works to reduce profitability losses due to theft, vandalism, or incorrect business procedures including loss prevention.
• Performs other related duties as assigned.

Skills

Workforce development

Store operations management

Time management

Customer service

Communication

Safety compliance

Education

High school diploma or GED

Tools

Ideal Software Systems

PawnMaster Software

Job description

Castle Rental in Pea Ridge, AR seeks a Store Manager to lead a team and grow store profitability by delivering exceptional customer service and by running efficient store operations.

The role includes recruiting, training, coaching, performance reviews, inventory control, safety compliance, and local marketing. You will supervise staff, manage loss prevention, and ensure policy adherence while maintaining store appearance.