Customer Service Specialist - US (m/f/d)

FLEXOPTIX GmbH; Burlingame (CA); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health coverage

401k match

PTO & holidays

International travel

Zusammenfassung

Flexoptix Inc., the US branch of Flexoptix GmbH, is building a US Customer Service team in Burlingame, CA. You will guide customers through orders and RMAs, manage quotes, and support pricing and processing while coordinating with US and EU teams.

The role focuses on in-person work in Burlingame, with training in internet infrastructure and opportunities to contribute to CRM and knowledge content. Apply to join a growing deep-tech provider.

Qualifikationen

• 1–2 years in customer service, account management, or sales support.
• Excellent English communication and organizational skills.
• Willingness to work in person in Burlingame, California.
• Interest in internet infrastructure; training available.

Aufgaben

• Guide customers through order placement and RMA processes; prepare quotes and support pricing and order processing.
• Handle inbound product, shipping, compatibility, and quoting requests; follow up via phone and email.
• Coordinate with customer service, technical support, logistics, and sales teams in the US and Europe.
• Maintain and improve CRM, ticketing-system, and dashboard data; troubleshoot basic questions with EU support.
• Create help documents, internal guides, and US-specific support content; take on cross-functional responsibilities.

Kenntnisse

Customer service

Account management

Sales support

English communication

Tools

CRM systems

Ticketing systems

Jobbeschreibung

For over 15 years, Flexoptix has been a successful provider of transceiver solutions out of Germany. We operate in a growing niche market that we have successfully disrupted and shaped through our unconventional approach.

As part of our continued growth, we have established Flexoptix Inc., our US branch dedicated to expanding and supporting our presence in the United States (Burlingame, California). While Flexoptix has its roots and headquarters in Germany, this position is specifically for our US branch and is focused entirely on supporting and developing the US market.

You will play an important role in building the foundation of our US Customer Service team. If you enjoy solving problems, connecting with customers, and working with real hardware, this is your opportunity to help shape something new from the ground up.

Please note: This position is with Flexoptix Inc., a subsidiary of Flexoptix GmbH. Employment and hiring will be through Flexoptix Inc. in Burlingame, California, and all applicable local laws and regulations will apply.

That's The Job

• Guide customers through order placement and RMA processes; prepare quotes and support pricing and order processing
• Handle inbound product, shipping, compatibility, and quoting requests; follow up proactively by phone and email
• Coordinate with customer service, technical support, logistics, and sales teams in the U.S. and Europe
• Maintain and improve CRM, ticketing-system, and dashboard data; troubleshoot basic technical questions with EU support
• Create help documents, internal guides, and U.S.-specific support content; take on cross-functional responsibilities

That's You

• 1–2 years in customer service, account management, or sales support
• Excellent English communication and organizational skills
• Willingness to work in person in San Mateo, California
• Interest in the physical infrastructure of the internet; training is available for candidates new to the technology

Preferred Skills:

• Experience with quoting, order processing, CRM systems, ticketing systems, or sales operations
• Previous experience at a B2B technology startup

That's What We Offer

At Flexoptix, we're more than just a workplace, we're a community dedicated to fostering growth, well-being, and success. When you join our team, you become part of a supportive environment where your contributions are valued, and your potential is nurtured. Here's why you'll love being part of our team:

• Comprehensive Health Coverage: We offer medical, dental, and vision insurance to help you stay healthy and supported
• Plan for Your Future: Build long-term financial security with our 401(k) retirement plan, including employer matching
• Paid Time to Recharge: Enjoy a generous package of paid time off, company holidays, and sick leave, giving you the flexibility to rest, recharge, and take care of what matters most
• International Collaboration: Be part of a truly global team with opportunities to travel internationally, including training at our headquarters in Germany and joining our annual summer party with colleagues from across the world
• Make an Impact: Work on innovative deep-tech products that shape the future of optical networking. Join a collaborative team where your ideas matter, your work has real impact, and you'll help build something exciting from the ground up

Flexoptix Inc. is an equal opportunity employer and values diversity. We are committed to providing equal employment opportunities to all applicants and employees, regardless of any characteristic protected by applicable federal, state, or local law.