Optical Transceivers Customer Support Engineer (Eoptolink US Position)

Alpine Optoelectronics Inc.; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Eoptolink Technology Inc. seeks an Optical Transceivers Customer Support Engineer to join our US team in Fremont, CA.

You will serve as the primary contact for North American customers, providing technical support and coordinating with R&D teams to resolve complex issues. Responsibilities include facilitating product evaluations, demos, and interoperability testing with switches, routers, and servers, and preparing documentation to support customers and internal teams.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, Optics, or a related field.
• Knowledge of optical communication, transceivers, or high-speed networking.
• Hands-on experience with Ethernet, I²C/MDIO, PRBS/BERT testing, or optical measurement equipment is a plus.
• Strong problem-solving, communication, and customer service skills.

Responsibilities

• Serve as first point of contact for US customers on optical transceiver products (100G/400G+).
• Provide technical support, analyze issues, and coordinate with R&D teams for resolution.
• Understand customer requirements and collaborate with internal teams to deliver solutions.
• Assist with product evaluations, demos, and interoperability testing with switches, routers, and servers.
• Prepare technical documentation, FAQs, and application notes.

Skills

Optical communications

High-speed networking

Customer support

Cross-cultural teamwork

Education

Bachelor's degree in Electrical Engineering, Computer Engineering, Optics, or related field

Tools

Ethernet testing equipment

I2C/MDIO

PRBS/BERT testing

Optical measurement equipment

Job description

Eoptolink Technology Inc. (SZSE: 300502), a global leader in optical transceiver solutions for data center and telecom networks, is a leading global provider of optical transceiver solutions for data center and telecom networks. With strong R&D and manufacturing capabilities, we serve the world’s top cloud service providers, equipment vendors, and telecom operators.

We are seeking an Optical Transceivers Customer Support Engineer to join our US team in Fremont, CA.

The candidate will be responsible for supporting North American customers with optical transceiver products, ensuring smooth project execution, and collaborating with global R&D teams.

The scope of the work may involve some of the following activities:

• Act as the first point of contact for customers in the US regarding optical transceiver products (100G/400G/800G/1.6T/3.2T and above).
• Provide technical support: answer customer questions, analyze issues, and coordinate with R&D teams in China for resolution.
• Understand customer requirements and work with internal teams to deliver solutions.
• Support product evaluations, demos, and interoperability testing with switches, routers, and servers.
• Prepare and maintain technical documentation, FAQs, and application notes.
• Collect customer feedback and contribute to product improvement.
• Occasionally support customer visits, on-site troubleshooting, and trade shows.

Qualifications and Skills:

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Optics, or related field.
• Knowledge of optical communication, transceivers, or high-speed networking.
• Hands-on experience with Ethernet, I²C/MDIO, PRBS/BERT testing, or optical measurement equipment is a plus.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently in a cross-border, multicultural environment.

Work Location: Fremont, California