Sales Specialist (Luxury Retail)

Frette; Costa Mesa (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

Frette in Costa Mesa, CA, is seeking a Sales Specialist for our boutique at South Coast Plaza. You will deliver outstanding service, maintain product knowledge, and communicate the qualities of the Frette brand to clients.

You will work to acquire and retain clients, meet personal and store KPIs, process transactions, and coordinate quotes and alterations as needed. A luxury retail background and flexibility to work evenings and weekends are preferred.

Qualifications

• Experience in luxury retail or design preferred.
• Flexibility to work evenings, weekends, and holidays.
• Proficiency with POS systems and standard office software.

Responsibilities

• Meet sales goals while delivering exceptional service.
• Capture client data and perform personalized outreach.
• Handle inquiries across email, phone, and messaging.
• Process transactions and manage returns/exchanges.
• Assist with shipments, VM, and back stock organization.
• Provide home consultations and white glove service when needed.
• Maintain brand standards and contribute to a positive store environment.

Skills

Luxury retail

Customer service

Communication

Team player

Time management

Tools

POS systems

Google Workspace

MS Office

Job description

For over 164 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations - from St. Peter's Basilica to the Orient Express - while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world's most exceptional spaces.

Job Description

Frette is seeking a Sales Specialist for our boutique in South Coast Plaza, CA. Sales Specialists are responsible for maintaining exemplary customer service per Frette standards. They achieve their individual sales goals by ensuring that each client receives outstanding service and maintains a strong product knowledge to effectively communicate the qualities of the Frette brand.

At Frette we expect all employees to be team players by demonstrating a high degree of integrity and contributing to a positive environment that is fun, professional, and productive. Employees are required to contribute to maintaining all brand and operating standards consistently while ensuring a high level of customer service through extensive product knowledge and commitment to an elevated selling ceremony.

The Sales Specialist is responsible for the Acquisition and Retention of Clients as well as Operations, as described below.

CLIENT ACQUISITION AND RETENTION:

• Meet company and personal sales goals by upholding Frette's selling ceremonies, as well as fostering client relationships.
• Drive and exceed individual KPI goals by ensuring the highest level of service to the client.
• Capture client data as per Frette's CRM guidelines, to complete authentic and personal client outreach to develop rapport and generate lasting relationships for client acquisition and retention.
• Handle client inquiries across all channels of communication including email, phone, WhatsApp, and messaging.
• Perform various sales and register transactions including ringing purchases (in-person/phone/email), processing of cash or credit payments, and counting money.
• Create quotes using Frette branded templates for clients and coordinate bespoke or alterations as needed to fulfill the client's orders.
• Offer and execute Frette's white glove services, including home consultations and installations, to build add-on sales and client relations.
• Demonstrate a sense of pride, commitment, and passion for the brand and our clients, treating clients and store team professionally, courteously, and respectfully.
• Maintain awareness of all marketing activations to maximize the ROI.

OPERATIONS:

• Efficiently execute the following daily performance needs, including but not limited to: key holder opening and closing store procedures, cash handling, charge sends, returns and exchanges, resolving client concerns as well as completing and relaying all required reporting.
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
• Participate in maintaining visual standards, including VM rotations, bed changes, and daily VM and cleanliness standards.
• Liaise and partner with IT on any helpdesk-related inquiries.

Additional responsibilities as needed per business needs as identified by the Store Manager and Corporate Business Partners

Qualifications

• Years of experience within a luxury retail environment, hospitality, or interior design highly preferred.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace.
• Detail-oriented with strong organization and follow-up skills.
• Ability to manage competing priorities in a fast-paced environment.
• Demonstrates a positive attitude that contributes to a positive team environment.
• Team-oriented but also self-driven with an entrepreneurial spirit.
• Excellent time management and problem-solving skills as well as the ability to use good judgment when making decisions.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.

PHYSICAL REQUIREMENTS:

• Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.
• Ability to maneuver effectively around the boutique floor, stock room, and offsite.
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA-approved ladder safety.

Additional Information

All your information will be kept confidential according to EEO guidelines.

It is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

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