Customer Service Specialist – Rentals & Equipment

U-Haul International, Inc.; Modesto (CA); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays

Life insurance

401(k) Savings Plan

ESOP

Mental health/Wellness support

Discounts on electronics and more

Job summary

U-Haul is seeking a Customer Service Representative to assist customers with U-Haul products and services, manage rentals via U-Scan, and ensure equipment is clean and ready for use. You will help with invoicing, returns, and equipment setup, including hitches and propane and forklift operations.

The role offers hands-on training, opportunities for advancement, and an emphasis on safety and customer satisfaction. Competitive hourly pay and benefits are highlighted in the posting.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing U-Haul education through U-Haul University.

Skills

Valid driver's license

High school diploma

Job description

U-Haul is seeking a Customer Service Representative to assist customers with U-Haul products and services, manage rentals via U-Scan, and ensure equipment is clean and ready for use. You will help with invoicing, returns, and equipment setup, including hitches and propane and forklift operations.

The role offers hands-on training, opportunities for advancement, and an emphasis on safety and customer satisfaction. Competitive hourly pay and benefits are highlighted in the posting.