Customer Service Specialist REMOTE Pacific Time Zone

Insurance Services Group of the Southeast, Inc.; Lansing (MI); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic and rapidly growing organization as a Customer Service Representative, where you'll play a crucial role in supporting policyholders and agents. This position offers the flexibility of remote work while providing essential clerical support and handling incoming inquiries. With a strong focus on communication and service orientation, you'll thrive in a fast-paced environment, ensuring that all calls are addressed and documentation is managed efficiently. This is an exciting opportunity to be part of a company recognized for its growth and dedication to excellence, making a significant impact in the insurance industry.

Benefits

Medical

Dental

Vision

Short-Term Disability

Long-Term Disability

Basic Life Insurance

Voluntary Life Insurance

401(k)

Qualifications

• Minimum 1-year experience in commercial underwriting/premium audit.
• Ability to work independently in a remote environment.

Responsibilities

• Answer incoming calls and provide support or direct to appropriate staff.
• Assist in obtaining updated contact information for policyholders.

Skills

Verbal and written communication

Active listening

Service orientation

Coordination

Time management

Monitoring

Judgment and decision making

Adaptability

Education

High School Diploma

Tools

Microsoft Office

Microsoft Outlook

Job description

ISG is looking for a confident outgoing, professional, and organized individual with the ability to multitask to join our growing team. Customer Service Representative will work remotely with company provided equipment and field all incoming phone calls and direct them to appropriate person/department, answer policyholder questions regarding due date extensions, types of documents needed to complete an audit, indexing documents, and providing additional clerical support where needed.

General Accountabilities:

• Answers incoming phone calls and provides support or directs call to the appropriate staff member.
• Completing outbound calls to customers requesting documents.
• Returns voicemail messages and provides support or directs call to the appropriate staff member.
• Answers basic questions from policyholders and agents regarding the audit and verification process.
• Provides reasonable due date extensions for policyholders and agents.
• Reads and analyzes incoming email, submissions, and reports to determine their significance and then distributes to the appropriate individual.
• Indexes provided documentation to the appropriate internal electronic file.
• Assists in obtaining updated contact information for policyholders or agents when needed.
• Provides clerical support to other departments.
• *The company reserves the right to add or change duties at any time.

Job Qualifications:

• Education: High School Diploma
• Experience: Minimum of 1-year commercial underwriting/premium audit experience
• Experience with Microsoft Office / Microsoft Outlook required
• Ability to work independently in a remote environment free from outside distraction / interruption
• Spanish speaking a bonus, but not required

Skills:

• Excellent verbal and written communication
• Active listening
• Service orientation
• Coordination
• Time management
• Monitoring
• Judgment and decision making
• Adaptability in a fast-paced environment

Benefits Offered:

• Medical
• Dental
• Vision
• Short-Term Disability
• Long-Term Disability
• Basic Life Insurance
• Voluntary Life Insurance
• 401(k)

About Insurance Services Group of the Southeast:

ISG is a dynamic, rapidly growing organization whose success is driven by experienced, dedicated, hardworking people. ISG landed on the 2017, 2018, and 2019 Inc. 5000 list as one of the fastest growing, privately held companies in the country as a result of the long-term commitment to the vision and values on which the company was founded in 2007.