Customer Service Specialist & Office Ambassador

Dead River Company; Morristown (VT); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off & 10 holidays

Tuition reimbursement

Scholarships for employees' children

Discounts on products and services

Uniforms and safety glasses allowance

Paid training

Growth opportunities

Locations in MA, ME, NH, VT

Job summary

The Bourne's Energy Company is seeking a Customer Service Representative to perform administrative and computer-based tasks, answer calls, assist walk-in customers, and help maintain a harmonious office environment.

You will manage customer accounts in the ADDS E3 system, handle basic accounting tasks, and contribute to knowledge of products, services and delivery schedules while supporting promotions and team collaboration.

Qualifications

• High school diploma or equivalent preferred.
• One year of customer service experience with computer work preferred.

Responsibilities

• Answer incoming calls and assist walk-in customers at the front desk.
• Maintain customer accounts and logs using the ADDS E3 system.
• Handle clerical tasks including accounts payable/receivable and postings.
• Learn products, services, and delivery schedules across departments.
• Support staff with cross-training and special projects.

Skills

Customer service

Data entry

Front desk

Attention to detail

Education

High school diploma or equivalent

Tools

ADDS E3 system

Job description

The Bourne's Energy Company is seeking a Customer Service Representative to perform administrative and computer-based tasks, answer calls, assist walk-in customers, and help maintain a harmonious office environment.

You will manage customer accounts in the ADDS E3 system, handle basic accounting tasks, and contribute to knowledge of products, services and delivery schedules while supporting promotions and team collaboration.