Customer Service Specialist - New Construction West

Massey Services, Inc.; United States; Sur place; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical & Dental

401(k) plan

Paid time off

Direct deposit

Résumé du poste

Massey Services, Inc. in Orlando, FL is seeking a Customer Service Representative to handle inbound calls, resolve inquiries, and schedule services.

The role involves outbound calling to confirm appointments and collect overdue payments, with a focus on courteous, professional communication. Ideal candidates will have a High School Diploma or GED, strong phone-based customer service experience, and solid skills in computer use, typing, and 10-key.

Qualifications

• High School Diploma or GED required.
• Previous experience with customer service on the phone.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management talent and a sense of urgency.

Responsabilités

• Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service.
• Outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Daily reporting; updating customer account information; accounts payable; HR paperwork; payroll processing; etc.

Connaissances

Customer service

Phone support

Problem solving

Typing

10-key

Time management

Formation

High School Diploma or GED

Description du poste

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. Compensation: $16.00 - $18.00/hr We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more.

Job Responsibilities

Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Requirements

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace Based In Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for four decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 190+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee, Alabama and Oklahoma.