Customer Service Specialist - New Construction West

Massey Services, Inc.; Dallas (TX); On-site; USD 22,000 - 25,000; Full time

Job summary

Massey Services, Inc. is seeking a friendly, detail-oriented Customer Service Associate to handle inbound calls, resolve inquiries, and assist with billing and scheduling. The role involves high-volume outbound calls to confirm appointments and collect overdue payments.

Requirements include a high school diploma or GED, solid computer and typing skills, and strong time management. Background checks are required. We offer a comprehensive benefits package and competitive hourly compensation.

Qualifications

• Experience in customer service on the phone is preferred.
• Strong problem solving skills are required.
• Excellent computer, typing, and 10-key skills are essential.

Responsibilities

• Answer incoming customer calls in a courteous, professional manner and resolve inquiries, requests, billing questions, and scheduling service.
• High volume outbound calls to confirm appointments and collect overdue payments.
• Assist with daily reporting and updating customer account information; accounts payable; HR paperwork; payroll processing.

Skills

Customer service

Phone communication

Time management

Problem solving

Billing & payments

Education

High School Diploma or GED

Tools

Computer skills

Typing

10-key

Job description

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.

Compensation: $16.00 - $18.00/hr

We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you!

Job responsibilities

Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Requirements

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace