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Customer Service Specialist - Mobility (Bilingual-French/English)

WEX

United States

Remote

USD 60,000 - 80,000

Full time

Yesterday
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Job summary

Join a forward-thinking company as a Customer Service Specialist, where you'll engage with customers over the phone and email, providing top-notch service and support. In this dynamic role, you'll handle a high volume of inquiries, educating customers on products while ensuring their satisfaction. With a strong emphasis on communication and multitasking, you'll thrive in a fast-paced environment. Enjoy a competitive hourly wage and a comprehensive benefits package designed to support your well-being. If you're passionate about customer service and eager to make a difference, this is the perfect opportunity for you.

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Retirement Savings Plan
Paid Time Off
Tuition Reimbursement
Flexible Spending Accounts
Disability Insurance

Qualifications

  • Strong customer service and call center background preferred.
  • Proficiency with computers and multitasking across platforms.

Responsibilities

  • Assist customers with inquiries and resolve issues effectively.
  • Navigate multiple systems while answering 40-60 calls daily.

Skills

Bilingual French/English
Customer Service
Multitasking
Computer Proficiency

Tools

Customer Service Software
Email Communication Tools

Job description

About the Team/Role

The Customer Service Specialist primarily engages with WEX customers over the phone. In this role, you would be responsible for accurately answering customer inquiries about available products while delivering high-quality service. Additionally, you will provide guidance to customers via telephone and email.

How You'll Make an Impact

  • Assist customers by answering questions, resolving issues, and providing education on services

  • Answer between 40-60 inbound phone calls per day

  • Navigate and effectively use 10-15 different systems simultaneously

  • Multitask across multiple platforms during each call

  • Deliver clear communication while providing accurate answers and solutions

  • Educate customers on additional options or features accordingly

  • Respond accurately to email inquiries, maintaining proper language, grammar, and spelling

  • Adhere to confidentiality guidelines

  • Conduct thorough research to investigate all inquiries using available reference materials

  • Achieve or exceed established customer service standards and goals

  • Maintain product knowledge and actively participate in ongoing departmental training and education

  • Provide additional training to team members when necessary

Experience You'll Bring

  • Bilingual French/English speaking required

  • Proficiency with computers is required

  • Access to high-speed internet via ethernet cable is required

  • Previous exposure managing a steady flow of incoming calls

  • Strong customer service and/or call center background is preferred

All offers are contingent upon successful completion of a background check and drug screening. WEX is an Equal Opportunity Employer, welcoming Veterans and individuals with disabilities.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $16.00 - $21.00
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