Service Dispatcher & Technical Support

Recycling Equipment Corporation; False Pass (AK); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Advancement opportunities

Job summary

Recycling Equipment Corporation (REC) is seeking a dependable Service Dispatcher & Part Sales Coordinator to bridge customers, field technicians, parts, and accounting. You will manage service requests, schedule calls, coordinate parts, and assist with quotes, ensuring timely, accurate communications and invoicing.

The role emphasizes organized, detail-oriented service in a growing recycling equipment company with a strong emphasis on customer satisfaction and cross-functional teamwork.

Qualifications

• Basic computer skills and data entry
• Strong verbal and written communication
• Excellent organization and attention to detail
• Reliable follow-through and ability to multitask
• Ability to prioritize in a fast-paced environment
• Customer-focused and team-oriented

Responsibilities

• Answer incoming calls and emails regarding service requests
• Enter customer, equipment, and service data into dispatch system
• Schedule service calls with field technicians
• Communicate job details and updates to technicians
• Assist with quotations and follow through to completion
• Source, purchase, and coordinate parts for field work
• Maintain communication with customers on scheduling and status
• Coordinate with accounting for invoicing
• Review service docs and follow up on missing information
• Work with team to provide prompt, professional service

Skills

Communication skills

Microsoft Excel

Data entry

Organization

Team player

multitasking

Customer service

Tools

CRM software

Dispatch system

Accounting software

Job description

Job Description

Recycling Equipment Corporation (REC) is seeking a reliable, detail-oriented Service Dispatcher & Part Sales Coordinator to support our growing service operations. This position serves as an important link between our customers, field service technicians, parts department, and accounting team.

If you enjoy helping customers, solving problems, staying organized, and working in a fast-paced team environment, we would like to hear from you.

Responsibilities

• Answer incoming phone calls and emails regarding service requests


• Gather and enter customer, equipment, and service information into our dispatch system


• Coordinate and schedule service calls with field technicians


• Communicate job details, customer requirements, and schedule updates to technicians


• Help troubleshoot basic equipment issues and determine service or parts requirements


• Source, purchase, and coordinate parts needed for field service work


• Assist with preparing service quotations and following approved work through completion


• Maintain communication with customers regarding scheduling, parts, and job status


• Work closely with other team members to provide prompt, accurate, and professional customer service


• Coordinate with accounting to support accurate and timely invoicing


• Review service documentation and follow up on missing job information when needed

Qualifications

• Basic computer skills, including Microsoft Word, Excel, data entry, email, and internet research


• Strong verbal and written communication skills


• Excellent organization and attention to detail


• Reliable follow-through and the ability to manage multiple open assignments


• Ability to prioritize changing service needs in a fast-paced environment


• Customer-focused, dependable, and comfortable working as part of a team

Preferred Experience

• Service dispatching, service coordination, parts sales, or equipment-support experience


• Experience with accounting software, CRM platforms, or dispatch systems


• Familiarity with electrical, hydraulic, or mechanical components


• Experience supporting industrial equipment, field service technicians, or repair operations

What We Offer

• Full-time, on-site position with training provided


• Health, disability, and vision insurance


• 401(k) with company match


• Paid time off and paid holidays


• Stable employment with an established, growing company


• Opportunity for advancement as our service and parts operations continue to expand

If you are organized, customer-focused, mechanically inclined, and interested in growing with a company in the recycling and waste equipment industry, we encourage you to apply.

Company Description

Based out of suburban Philadelphia, Recycling Equipment Corporation is one of the largest equipment suppliers and service companies in the country. Founded in 1979, we are firmly established, providing our customers with the best recycling equipment, system design and service the industry has to offer. While we offer nationwide sales and service, our primary territory consists of PA, MD, NJ, NY and DE

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