Customer Service Specialist - Industrial Distribution

Viking Group, Inc.; Kyle (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Viking Group, Inc. seeks a results-driven Customer Account Manager to handle product pricing, availability, and shipping information.

You’ll be the main contact for customers, delivering timely responses via phone, email, or direct interaction and coordinating with internal teams to meet requirements. In an industrial distribution setting, you’ll resolve issues, manage order activity, and pursue opportunities to grow sales through proactive support while maintaining strong relationships with

Qualifications

• Experience in customer account management in distribution or manufacturing.
• Ability to interpret pricing, shipping, and service terms.
• Professional written and verbal communication skills.

Responsibilities

• Process customer orders, quotes, and returns per policy.
• Serve as primary contact for inquiries via phone or email.
• Coordinate with sales, inventory, and billing to ensure timely orders.
• Investigate discrepancies in pricing, shipping, or entry and resolve.
• Use ERP/CRM tools to retrieve product, pricing, and availability data.
• Maintain accurate documentation of interactions and orders.
• Provide status updates and manage customer expectations.
• Identify sales opportunities through proactive customer support.

Skills

Customer service

Order processing

Communication

Cross-functional collaboration

Problem solving

Tools

ERP systems

CRM software

Job description

Viking Group, Inc. seeks a results-driven Customer Account Manager to handle product pricing, availability, and shipping information.

You’ll be the main contact for customers, delivering timely responses via phone, email, or direct interaction and coordinating with internal teams to meet requirements. In an industrial distribution setting, you’ll resolve issues, manage order activity, and pursue opportunities to grow sales through proactive support while maintaining strong relationships with