Customer service specialist in the automotive industry with English

Convergys; Mission (KS); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company in the automotive sector as a Customer Service Specialist. In this dynamic role, you will engage with customers, providing exceptional service and resolving their inquiries with warmth and expertise. You'll play a vital part in supporting the prestigious Volkswagen Group, known for its innovation and commitment to quality. With fully paid training and continuous learning opportunities, you will enhance your skills while contributing to a collaborative work environment. If you have a passion for customer service and the automotive industry, this is the perfect opportunity to grow your career and make a difference.

Benefits

Fully paid training

Team-building events

Career growth opportunities

Team leader support

Qualifications

• 1+ years of experience in customer service, preferably in the automotive industry.
• Strong communication skills with a minimum C1 level in English.

Responsibilities

• Responding to customer inquiries via phone, chat, and email.
• Maintain documentation of customer interactions in the CRM system.

Skills

Customer Service

Technical Analysis

Communication Skills

Problem Solving

Attention to Detail

CRM Systems

Automotive Knowledge

Tools

CRM Software

Analysis Tools

Job description

Job Title: Customer Service Specialist in the Automotive Industry with English

Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Job Description: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding the client's product or services.

Your Responsibilities:

1. Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
2. Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
3. Use analysis tools and extensive test management to analyze technical problems in detail and provide possible solutions.
4. Collaborate with colleagues to enhance the overall customer experience.
5. Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
6. Exhibit warmth and enthusiasm in every customer interaction.
7. Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
8. Support customers in using the digital services at different touchpoints (e.g. on mobile phone, in the vehicle, or via the websites).

Our Requirements:

1. 1+ years of experience in a call center or customer service, preferably in the automotive industry or in the field of digital products and services.
2. Technically experienced people with a high affinity for IT and technical analysis tools.
3. Strong communication skills, with a minimum C1 level in English.
4. Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.
5. The ability to stay composed, tactful, and solution-focused when interacting with customers.
6. Strong attention to detail and organizational skills.
7. Excellent problem-solving skills and a creative, solution-oriented mindset.
8. A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

Desired:

1. Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.
2. Familiarity with CRM systems.
3. Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.

What We Offer:

1. Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction.
2. Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
3. Team-building events to foster a collaborative work environment.
4. Team leader support at every stage of cooperation.
5. Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.
6. Civil contract for employment.

Language Requirements: English (Required)