Customer Service Specialist II – Quotes & Orders

Motion; Gary (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative II to respond to customer inquiries, provide quotes, and process orders. The role supports order entry and may handle more complex inquiries with experience and training.

You will help optimize pricing within approved parameters and work to sustain profit margins. Strong communication, organization, and attention to detail are essential as you grow customer relationships and assist other representatives.

Qualifications

• Requires high school diploma or GED with 3-5 years of related experience or equivalent.
• Excellent communication, organization, and detail orientation essential.
• Good negotiation abilities and basic product knowledge.
• Strong computer skills and ability to multi-task in a fast-paced environment.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in.
• Negotiates sale and purchase pricing within approved parameters to influence gross profit.
• Adjusts non-contract pricing to meet customer demands while maximizing profit for Motion Industries.
• Builds relationships with customers to drive repeat business and improve processes.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

3-5 years related experience

Job description

Motion Industries is seeking a Customer Service Representative II to respond to customer inquiries, provide quotes, and process orders. The role supports order entry and may handle more complex inquiries with experience and training.

You will help optimize pricing within approved parameters and work to sustain profit margins. Strong communication, organization, and attention to detail are essential as you grow customer relationships and assist other representatives.