Customer Service Specialist II #Full Time #Remote

61st Street Service Corporation; New Jersey; Hybrid; USD 34,000 - 46,000; Full time

Job summary

61st Street Service Corporation is seeking a Customer Service Specialist II to support ColumbiaDoctors remotely in the Tri-State area. The role handles high-volume calls from patients, insurers and physician offices, focusing on resolving balances and arranging payments.

You will update accounts, document terms, and escalate complex issues as needed. The position offers remote work, occasional office visits for training, and a clear path along a Revenue Cycle Career Ladder.

Qualifications

• High school graduate or GED certificate required.
• Minimum of 1 year experience in physician billing or third party payer environment.
• Understanding of contracts, insurance benefits, exclusions and other billing requirements including claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.
• Ability to understand payer adjudication process.
• Experience with Epic or other electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center/claims experience in an academic healthcare setting is preferred.

Responsibilities

• Expeditiously handle large volume of calls.
• Attempt to collect full payment from patient or guarantor.
• Establish payment arrangements per guidelines and document terms in billing system.
• Apply payments collected over the phone to each date of service.
• Handle customer inquiries, disputes and complaints; escalate to supervisor as needed.
• Obtain insurance, demographic, guarantor information and update patient profile and bill third party payers as appropriate.
• Perform other duties as required and assigned.

Skills

Payer adjudication

Epic billing system

Medical terminology

Call center experience

Physician billing

Third party payer

Billing compliance

Education

High School Diploma or GED

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

Customer Service Specialist II #Full Time #Remote

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

This position is primarily remote, candidates must reside in the Tri-State area (New York, New Jersey, Connecticut).

Note: There may be occasional requirements to visit the office for training, meetings, and other business needs.

Opportunity to grow as part of a Revenue Cycle Career Ladder!

Job Summary:

The Customer Service Specialist II is responsible for handling and resolving incoming phone calls from patients, insurance carriers and or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor account with new demographic and insurance coverage information. The Customer Service Specialist II must exhibit professional and courteous behavior at all times during patient and/or client interaction.

Job Responsibilities:

• Expeditiously handle large volume of calls.
• Attempts to collect full payment from patient or guarantor.
• Establishes payment arrangements per guidelines. Documents terms in billing system.
• Applies of payments collected over the phone to each date of service.
• Handles customer inquiries, disputes and complaints. Escalates contentious complaints to supervisor or higher management.
• Obtains all insurance, demographic, guarantor information and updates patient profile as well as bill third party payers as appropriate.
• Performs other job duties as required and assigned.

Job Qualifications:

• High school graduate or GED certificate is required.
• A minimum of 1 years’ experience in a physician billing or third party payer environment.
• Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.
• Candidate must demonstrate the ability to understand and navigate the payer adjudication process.
• Patient financial and practice management system experience in Epic and or other of electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center/claims experience in an academic healthcare setting is preferred.
• Patient financial and practice management system experience in Epic and or other of electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center/claims experience is preferred.
• Previous experience in an academic healthcare setting is preferred.

Hourly Rate Ranges: $24.76 - $33.17

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61 st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.