Customer Service Specialist II #Full Time #Remote

61st Street Service Corporation; Northern (KY); Hybrid; USD 34,000 - 47,000; Full time

Benefits offered by this job

Healthcare

Paid Time Off

Benefits package

Job summary

61st Street Service Corporation provides administrative and clinical support for ColumbiaDoctors. The Customer Service Specialist II is primarily remote, handling calls from patients, insurers and offices, and assisting with collections and payment arrangements.

Candidates must reside in the Tri-State area (NY, NJ, CT). Occasional office visits may be required for training. Opportunity to grow through the Revenue Cycle Career Ladder with a competitive benefits package.

Qualifications

• High school diploma or GED required.
• At least 1 year in physician billing or third-party payer.
• Understanding of contracts, insurance benefits, and billing compliance.
• Ability to navigate payer adjudication processes.
• Experience with Epic or other medical billing systems preferred.
• Knowledge of medical terminology preferred.
• Academic healthcare/call center/claims experience preferred.

Responsibilities

• Handle high-volume patient and provider calls.
• Collect outstanding balances and establish payment arrangements.
• Update patient and guarantor information in the billing system.
• Document payment terms and apply payments to the correct date of service.
• Address inquiries, disputes and complaints; escalate as needed.
• Obtain insurance, demographic, and guarantor information and update records.
• Perform other duties as required.

Skills

Patient communication

Billing knowledge

Payer adjudication

Epic experience

Call center experience

Education

High school diploma or GED

Tools

Epic

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

Customer Service Specialist II #Full Time #Remote

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

This position is primarily remote, candidates must reside in the Tri-State area (New York, New Jersey, Connecticut).

Note: There may be occasional requirements to visit the office for training, meetings, and other business needs.

Opportunity to grow as part of a Revenue Cycle Career Ladder!

Job Summary:

The Customer Service Specialist II is responsible for handling and resolving incoming phone calls from patients, insurance carriers and or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor account with new demographic and insurance coverage information. The Customer Service Specialist II must exhibit professional and courteous behavior at all times during patient and/or client interaction.

Job Responsibilities:

• Expeditiously handle large volume of calls.
• Attempts to collect full payment from patient or guarantor.
• Establishes payment arrangements per guidelines. Documents terms in billing system.
• Applies of payments collected over the phone to each date of service.
• Handles customer inquiries, disputes and complaints. Escalates contentious complaints to supervisor or higher management.
• Obtains all insurance, demographic, guarantor information and updates patient profile as well as bill third party payers as appropriate.
• Performs other job duties as required and assigned.

Job Qualifications:

• High school graduate or GED certificate is required.
• A minimum of 1 years’ experience in a physician billing or third party payer environment.
• Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.
• Candidate must demonstrate the ability to understand and navigate the payer adjudication process.
• Patient financial and practice management system experience in Epic and or other of electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center/claims experience in an academic healthcare setting is preferred.
• Patient financial and practice management system experience in Epic and or other of electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center/claims experience is preferred.
• Previous experience in an academic healthcare setting is preferred.

Hourly Rate Ranges: $24.76 - $33.17

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61 st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.