Customer Service Specialist II

St. Joseph’s/Candler Health System; Savannah (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

St. Joseph’s/Candler Health System is seeking a Patient Financial Solutions Center specialist to respond to patient inquiries by phone, email, or face-to-face. You will handle advocate calls, process patient account emails and attorney letters, and support debt collection activities in a clinical setting.

The role expects 2–3 years of hospital patient accounts experience, clerical skills, and a focus on accurate, timely information delivery with strong customer service abilities.

Qualifications

• High School Diploma in Business preferred.
• 2–3 years hospital patient accounts experience preferred.
• Clerical experience with office procedures and computer skills required.
• Experience in a medical setting and with diverse populations desired.
• Prior customer service experience preferred.

Responsibilities

• Resolves patient account problems in a positive manner within established timeframes.
• Keeps abreast of Health System services to provide current information.
• Ensures proper authorization to release PHI and provides itemized bills within timeframes.
• Mails Financial Assistance applications and assists patients with the process.

Skills

Customer service

Phone support

Administrative support

Communication

Education

High School Diploma in Business

Tools

Avadyne

IPayX

Paynav

Job description

• System - Patient Financial Solutions Center

Follows established policies and procedures while performing a wide variety of individual tasks relating to customer service. Main function is to respond promptly to customer inquiries by telephone, electronically or face to face. Position is required to handle patient advocate calls. Responsible for Patient Account emails, along with Attorney letters.

• Bad debt and 501 R letters
• Avadyne, Collections and Risk Management Liaison
• Reports and spreadsheets
• Has adaptability
• Have Initiative
• Processes incoming correspondence to include bankruptcy notification
• Familiar with Financial Assistance Process and communicate to patient
• Passport, Price Estimator, IPayX, and Paynav
• Other duties as assigned

Education

High School Diploma of Business - Preferred

Experience

2-3 Years Hospital Patient Accounts - Preferred

A minimum of one or two years of clerical experience utilizing knowledge of office procedures, organizational and computer skills is required. Provides support to outside vendors.

Prior experience working in a medical setting and diverse population is desired

Prior customer service experience is preferred.

License & Certification

None Required

Core Job Functions

• Resolves patient account problems in a positive manner within established timeframes. Provides feedback to the caller with established timeframes. Documents all actions taken.
• Keeps abreast of Health System services in order to provide correct, current information. Refers callers to the appropriate party if unable to provide the information.
• Assures there is proper authorization to release PHI (Personal Health Information). Provides patients with requested itemized bills within established timeframes.
• Mails Financial Assistance applications in a timely manner. Correctly answers questions about the Financial Assistance Program. Assists patients in the completion of the application.

Learn more about the many benefits available to SJ/C co-workers. From wellness programs and insurance options to child care and housing opporunities, SJ/C invests in the health and well-being of our co-workers in many ways.