Customer Service Specialist I

AON PLC; Town of Texas (WI); Hybrid; USD 30,000 - 31,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Paid time off

Job summary

Aon is seeking a Customer Service Specialist to support members and providers from a hybrid Dallas, TX location. The role requires handling inbound calls, documenting interactions, and following up on resolutions while working with diverse client groups.

Strong communication, multitasking, and experience in healthcare networks are valued. Applicants should be at least 18, proficient in Word, Excel, and Outlook, and able to work afternoons, weekends, and evenings.

Qualifications

• High School Diploma or GED is required.
• Prior call center experience preferred.
• Bilingual Spanish and English is preferred.

Responsibilities

• Handle inbound and some outbound telephone calls to assist members and providers.
• Document all calls, changes, and any problems in our databases and follow up with clients.
• Demonstrate excellent problem-solving and customer service skills in a team setting.

Skills

Call center experience

Excellent communication

Bilingual Spanish and English

Customer service

Team oriented

Problem solving

Microsoft Word

Excel

Outlook

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Copier/Fax machines

Telephone systems

Job description

Posting Description

Aon is looking for a Customer Service Specialist

This will be a hybrid role with the flexibility to work both virtually and from our Dallas, TX office (you will be expected to work from our Dallas, TX office at least once a quarter).

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Handle inbound and some outbound telephone calls to assist members and providers. Call types vary from client to client so flexibility and the ability to multi-task is required.
• Document all calls, changes, and any problems that may arise in our databases. Follow up with clients on needed resolutions.

Skills and experience that will lead to success:

• Prior call center experience
• Must be at least 18 years of age
• Ability to work afternoons, weekends, and evenings
• Excellent verbal and interpersonal skills
• Computer (Microsoft Word, Excel, and Outlook) experience
• Copier/Fax machine experience
• Telephone systems experience
• Highly motivated
• Customer Service experience
• Team oriented
• Excellent problem-solving skills
• Experience in healthcare with provider networks and physician offices- preferred
• Bilingual Spanish and English- preferred

Education:

• High School Diploma or GED required

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $30,000 to $31,200 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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