Customer Service Specialist I

HealthStream; Nashville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare technology company is seeking a Customer Service Specialist I to provide exceptional support and enhance the overall customer experience. In this role, you will advocate for clients, troubleshoot issues, and collaborate with teams to ensure satisfaction. Join a mission-driven organization that values innovation and offers a supportive work environment with competitive compensation and comprehensive benefits.

Benefits

Medical, Dental, and Vision insurance

Paid Time Off

Parental Leave

401k and Roth options

Flexible Spending and Health Savings Accounts

Life and Disability Insurance

Employee Assistance Program

Fitness Reimbursement

Qualifications

• At least one year of experience in customer-facing roles.
• Knowledge of healthcare industry is a plus.

Responsibilities

• Provide support via phone, email, and chat.
• Troubleshoot and diagnose reported problems.
• Collaborate cross-functionally to provide a seamless customer experience.

Skills

Problem-solving

Effective communication

Active listening

Education

Bachelor's degree

Tools

Salesforce

Microsoft OS

SQL

Job description

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Description

Company Overview

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We’re proud of our values-forward culture that offers our people:

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Centers in Nashville and San Diego

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in a reasonable commuting distance, HealthStream has Resource Centers in Nashville, TN, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. We prohibit employment practices that discriminate against individuals or groups based on age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information, or any other category protected by law.

Position Overview

You will provide exceptional customer service and product support, playing a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of HealthStream and become our clients’ biggest advocate! You will understand our products thoroughly and delight clients with your knowledge and positivity. You will also develop skills for your career path, whether within Customer Service or another department.

Key Responsibilities

• Adhere to all security policies, procedures, and training.
• Provide support via phone, email, and chat; work closely with customers and internal teams to resolve issues efficiently.
• Troubleshoot and diagnose reported problems, understanding and correcting issues.
• Build strong relationships with colleagues and customers, communicating professionally and respectfully.
• Identify, test, and document issues for the development team.
• Collaborate cross-functionally to provide a seamless customer experience.
• Participate in testing new features and releases.
• Recommend product improvements based on data and customer feedback.

Qualifications

Requirements

• At least one year of experience in customer-facing roles.
• Bachelor’s degree preferred; practical experience may suffice.
• Knowledge of healthcare industry is a plus.

Additional Skills

• Charismatic phone presence, excellent written communication.
• Problem-solving skills, ownership, prioritization.
• Effective communication with technical and non-technical audiences.
• Ability to troubleshoot technical issues and explain solutions simply.
• Active listening and empathy.
• Curiosity about how things work.
• Knowledge of Microsoft OS, familiarity with Salesforce, Teams, basic SQL a plus.
• Flexible schedule (7 AM - 7 PM CST), Monday to Friday.
• Team-oriented attitude, willing to go the extra mile.

Benefits

HealthStream offers a comprehensive benefits package including:

• Medical, Dental, and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth options
• Flexible Spending and Health Savings Accounts
• Life and Disability Insurance
• Additional insurance options
• Employee Assistance Program
• Fitness Reimbursement

If you’re passionate about improving healthcare and empowering professionals, join us and make a difference!