Customer Service Specialist I

Envision LED Lighting; Bell (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Envision LED Lighting in Bell, CA is seeking a dependable Customer Service Specialist to serve homeowners and contractors, handling quotes, orders, and product information.

You will be the main contact, resolving issues, coordinating with production and shipping, and supporting sales and marketing with samples and catalogs.

Experience in lighting industry preferred; bilingual Spanish a plus; strong communication and problem-solving skills required.

Qualifications

• Ability to resolve customer issues and follow through until the customer is happy.
• Proficiency with Front, NetSuite, and MS Office.
• Understanding warranty, RMA, and return processes.
• Excellent written and verbal communication; detail oriented.

Responsibilities

• Process and manage orders in NetSuite.
• Provide product quotes and solutions based on customer needs.
• Answer customer calls, troubleshoot common issues, or route technical questions to in-house technicians.
• Respond to customer emails and live chat inquiries with professionalism and accuracy.
• Coordinate with production and shipping to meet order needs and shipping schedules.
• Support Sales and Marketing with samples, demos, brochures & catalogs on request.
• Manage tickets for various inquiries (Front app) and route to appropriate teams.
• Assist business buyers with account setup and relationship management.
• Manage warranty registrations and returns; issue RMAs and share tracking details.
• Follow up on unresolved issues to ensure positive resolutions.

Skills

Customer service

Order processing

Communication

Problem solving

Warranty/RMA processes

Tools

NetSuite

Front

Microsoft Office

Job description

# Customer Service Specialist ILOS ANGELES - Bell, CA 90040## OverviewSalary Range$20.00 - $20.00 Hourly## OverviewWe’re looking for a dependable, customer-focused Customer Service Service Specialist who enjoys helping people and knows their way around the lighting industry. If you take pride in delivering great service—whether you’re assisting a homeowner with a return or helping a contractor dial in the perfect quote—you’ll feel right at home here.This role blends customer service, account support, and technical product knowledge, making every day a little different. You’ll be a key point of contact for our customers, building relationships, solving problems, and helping uphold our reputation for responsiveness, reliability, and genuine care.If you enjoy being the go-to person, love seeing projects come together, and believe great service makes a real difference, we’d love to meet you.**Responsibilities:*** Process and Manage orders in NetSuite. Provide product quotes and solutions based on customer needs.* Answer customer calls, troubleshoot common issues, or route technical questions to our in-house technician.* Respond to customer emails and live chat inquiries with professionalism and accuracy.* Interacts with production and shipping to communicate order needs, establish shipping schedules, and help ensure smooth deliveries to customers.* Support Sales and Marketing needs by providing samples, demos, brochures & catalogs on request.* Manage designated tickets for various customer inquiries and issues (Front app), either handling the issues directly or designating the appropriate team members.* Assist business buyers with account setup and relationship management.* Manage warranty registrations and returns for both residential and commercial customers. Issue RMAs and share return tracking details.* Follow up on unresolved issues and ensure a positive resolution.## Qualifications**Required Skills & Experience:*** Ability to resolve customer issues and take initiative to follow through until the customer is happy* Excellent proficiency with customer service-related office applications (e.g., Front, NetSuite, Microsoft Office Suite).* Ability to interpret a variety of instructions furnished in written and oral format.* Understanding of warranty, RMA, and return processes.* Strong written and verbal communication skills. Attention to detail and high level of accuracy.**Preferred Qualifications:*** Experience working in the lighting industry or with a lighting product line ( LED fixtures, retrofits, recessed lighting).* Familiarity with lighting terms, specs, and basic installation concepts.* Bilingual (Spanish is a plus)