Customer Service Specialist — High-Volume Call Center

PRWT Services, Inc; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

PRWT Services, Inc. seeks a Customer Service Representative to assist customers via telephone and written correspondence in a fast-paced environment in Philadelphia. You will handle inquiries, document interactions, and help resolve issues to ensure customer satisfaction.

Candidates should have strong verbal and written communication skills, be able to work flexible hours 8:00am–8:00pm, and work well in a high-volume call center setting.

Qualifications

• 6 months of high volume call center experience.
• Excellent oral and written communications skills.
• Ability to work in a fast paced, high volume area.
• Candidate must be available to work between the hours of 8:00am and 8:00pm.
• Scheduling is based on the need of the call center.
• High school diploma or GED.
• One to three months related experience and/or training, or equivalent combination of education and experience.
• Ability to read, write, and understand English and/or Spanish.

Responsibilities

• Accurately handle complaints concerning tickets or services rendered in a professional and courteous manner in a high-volume call center
• Accurately process, document and record mail correspondence
• Research and review correspondence to assess action to be taken
• Prepares paperwork for processing of refund due to customers
• Schedule hearings
• Other duties as assigned

Skills

Call center experience

Oral and written communication

Bilingual English/Spanish

Education

High school diploma or GED

Job description

PRWT Services, Inc. seeks a Customer Service Representative to assist customers via telephone and written correspondence in a fast-paced environment in Philadelphia. You will handle inquiries, document interactions, and help resolve issues to ensure customer satisfaction.

Candidates should have strong verbal and written communication skills, be able to work flexible hours 8:00am–8:00pm, and work well in a high-volume call center setting.