Customer Service Specialist — Growth & Family Team

CFS; Uniontown (OH); On-site; USD 39,000 - 41,000; Full time

Job summary

CFS is seeking a Customer Service Representative for an on-site role in Uniontown, OH. The position follows a Monday–Friday schedule and offers a salary range of $39,000 to $41,000, depending on experience.

The ideal candidate will handle inquiries via multiple channels, resolve issues, process orders and returns, and maintain comprehensive records while collaborating with other departments to ensure customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Previous customer service or call center experience is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work under pressure.
• Familiarity with CRM systems and Microsoft Office Suite.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
• Process orders, returns, exchanges, and refunds accurately.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Provide information about products, services, promotions, or policies.
• Identify opportunities for process improvement and customer satisfaction enhancements.

Skills

Communication

Interpersonal skills

Problem-solving

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

CFS is seeking a Customer Service Representative for an on-site role in Uniontown, OH. The position follows a Monday–Friday schedule and offers a salary range of $39,000 to $41,000, depending on experience.

The ideal candidate will handle inquiries via multiple channels, resolve issues, process orders and returns, and maintain comprehensive records while collaborating with other departments to ensure customer satisfaction.