Customer Service Specialist - Full-time

Sherwin-Williams Co.; Lakewood (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams Co. in Lakewood, CO seeks a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions. You will help resolve concerns and maintain product quality and store visuals.

The role emphasizes delivering excellent service while helping the store reach its sales goals, staying informed about product features, and collaborating with team members to ensure customer satisfaction.

Qualifications

• Excellent customer service skills.
• Able to determine customer needs and recommend solutions.
• Resolve customer concerns promptly and enhance client satisfaction.

Responsibilities

• Assist wholesale and retail customers, determine their needs and answer questions about Sherwin-Williams products.
• Recommend the right solutions and maintain high store visuals and product quality.
• Work toward achieving the store's sales goals and provide friendly service.

Skills

Customer service

Communication

Sales

Job description

Job Description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job Description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Full-time key at Store #701642, located at: 7105 W Colfax Ave, Lakewood, CO 80214.

Job duties