Customer Service Specialist - Full-time

Hire East Idaho; Idaho Falls (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with matching

Longevity bonuses

Employee discounts

Company events

Paid training

Job summary

Melaleuca is looking for a Customer Service professional to handle calls professionally, log detailed notes, and coordinate with other departments to resolve issues. The role emphasizes customer retention and timely problem solving.

You will be part of a fast-paced team that supports a feel-good lifestyle brand and growth across multiple markets. Training and overtime may be required, with a focus on accuracy and customer satisfaction.

Qualifications

• Typing 40 wpm.
• Strong interpersonal and customer relation skills.
• Ability to analyze and solve problems.
• Excellent communication both in person and by phone.
• Ability to work under stress.

Responsibilities

• Develops a positive line of communication with customers and leadership.
• Maintains a professional and courteous manner when interfacing customers.
• Records notes in customer logs for each call.
• Forwards logs to appropriate department for resolution.
• Reships products lost or damaged and verifies orders.
• Processes refunds and addresses address issues.
• Reclaims products sent in error and issues prepaid labels.
• Answers basic questions about products and services.
• Assists other departments with returns, shipping, and credits.
• Tracks shipments (UPS, DHL, CanadaPost, International Bridge).
• Supports customer retention and month-end tasks.

Skills

Typing 40 wpm

Interpersonal skills

Problem solving

Communication

Work under stress

Job description

Answers Customer Service calls in a professional and courteous manner. Solves all issues with the purpose of creating complete customer satisfaction, taking every opportunity to show the customer their value to the company.

You’ll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect.

Responsibilities

• Develops a positive line of communication with customers and leadership.
• Maintains a professional and courteous manner when interfacing customers.
• Records notes related to every call taken in customer log files in detail. Read logs before finding resolution.
• Forwards logs pertaining to shipping problems, customer concerns, and requests to appropriate department, service group, or individuals.
• Reships products lost by carrier, damaged or items missing from the order by verifying the actual order and completing a reship invoice.
• Refunds issues on customers’ accounts.
• Contacts customers regarding address issues resulting in returned parcels.
• Reclaim product sent in error, and issuing prepaid postage labels.
• Answers basic customer questions related to company products and services.
• Assists other departments with product returns, shipping problems, and credit issues.
• Transfers specific customer request calls to appropriate department, service groups, or individuals.
• Applies policies uniformly and consistently by correctly interpreting problems and determining resolutions.
• Tracks UPS, DHL, CanadaPost, and International Bridge Shipments.
• Customer Retention
• Manage time on and off phoneswith “Not Ready” time
• Completes new customer phone enrollments by accurately and courteously obtaining and verifying customer information.
• Assists Customer Care during heavy call periods.
• Assists other departments in completing month end tasks.
• Performs other duties as assigned or needed

Qualifications

• Exceed average performance on Quality Development and Score Card.
• 10 key touch.
• Supports Customer Care standards and goals as determined by Customer Care Managers and Coordinators. (i.e. Complete Customer Satisfaction percentage, Average Order Size, Team and Individual Measurements Standards.)
• Attend regular Melaleuca trainings as determined by Customer Care Managers and Supervisors.
• Typing 40 wpm.
• Ability to analyze and solve problems.
• Interpersonal and customer relation skills.
• Ability to work under stress.
• Communicate effectively with individuals in person and by phone.
• Ability to work independently and professionally.
• Ability to perform the essential duties and responsibilities with efficiency and accuracy.
• Sit with intermittent walking.
• Work overtime as needed.
• Shifts at month end can be 12 hour shifts with 30 min lunch breaks
• Potential to work 1 day for 10 hours, following day for 12 hours, following day for 10 hours, and additional day 9 hours with 30 min lunch breaks
• Potential to work 6 days a week
• Average personal break time is 3 mins per hour worked
• Headset worn over ears and attached to the desk phone
• Ability to stand at the desk, but the desk height can’t be adjusted, the chair can be adjusted
• Required to attend training lasting approximately 4-6 hours with break times scheduled

Why Melaleuca

At Melaleuca, our mission is 'to enhance the lives of those we touch by helping people reach their goals'. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. For over 40 years, we have provided dynamic careers for thousands of team members while achieving consistent and profitable growth. We have over 4,000 team members and operate in 19 countries around the world.

Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalog and Internet shopping system. We carefully craft products used every day with the highest standards of safety, health, and wellness in mind.

Great culture- flexibility is a must in this position; you’ll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Our employees and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all employees are on a first name basis—it feels more like a family than a multi-national corporation.

Excellent compensation - in addition to a competitive wage, we offer comprehensive benefits that include all you would expect plus some remarkable surprises, such as:

• $100 of free Melaleuca products every month
• Opportunities for pay increases and promotions
• 401(k) with contribution match
• Longevity bonuses
• No Layoffs!
• Fun Company Events
• Great extra job! Fun work environment!

And much more!