Customer Service Specialist | Flexible Hours & Growth

Domino's Pizza; Louisville (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible Hours

Competitive wages

Employee discount on all food items

Advancement opportunities

Paid Training

Incredible Bonus Structure

Health, Dental & Vision Insurance (60+

Voluntary accident coverage/Critical-

Flexible Spending Accounts

401(k) participation

Job summary

MBR Management (a locally owned Franchise of Domino's) in Louisville, KY is hiring a friendly Customer Service Representative to join our team. You will assist customers, answer inquiries, and resolve issues with a positive attitude.

You will handle calls, emails, and chat, provide product information, process orders and refunds, and maintain records. Flexible hours and weekend shifts may be required; full-time benefits are included.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• Previous customer service experience preferred.
• Flexible hours including weekends and holidays.
• High school diploma or equivalent.

Responsibilities

• Answer calls, emails, and chat messages promptly and professionally.
• Provide accurate information about products and services.
• Process orders, refunds, and exchanges efficiently.
• Identify and escalate complex issues to appropriate departments.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to ensure customer satisfaction.
• Stay updated on company policies, products, and services.
• Participate in ongoing training and development programs.
• Contribute to a positive work environment by supporting team goals.

Skills

Excellent communication

Problem-solving

Customer service software

Multitasking

Empathetic customer handling

Attention to detail

Team player

Education

High school diploma or equivalent

Job description

MBR Management (a locally owned Franchise of Domino's) in Louisville, KY is hiring a friendly Customer Service Representative to join our team. You will assist customers, answer inquiries, and resolve issues with a positive attitude.

You will handle calls, emails, and chat, provide product information, process orders and refunds, and maintain records. Flexible hours and weekend shifts may be required; full-time benefits are included.