Ascentium Customer Service Specialist

Regions; Houston (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank's Ascentium Capital division in Kingwood, Texas is seeking a Customer Service Specialist who handles inbound calls about account questions and related matters. You will resolve issues, research accounts, and coordinate solutions while maintaining accuracy and adherence to company policies.

Eligible for incentive plans and overtime; the role requires high school diploma and 1 year of customer service. Strong Microsoft Office skills and ability to work under pressure are valued.

Qualifications

• High School Diploma or GED
• One year of customer service experience

Responsibilities

• Receives customer phone calls and resolves issues/concerns if necessary
• Researches accounts to discover pertinent information and issues
• Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies
• Responds to billing inquiries
• Handles the verification of pay histories and quote payoffs
• Coordinates problem resolution with appropriate departments
• Informs customers of standard procedures or resolutions of problems
• Follows up, either verbally or in writing, to ensure customer satisfaction
• Works with either close supervision or under clearly defined procedures

Skills

Customer service

Microsoft Office

Multitasking

Communication

Detail oriented

Teamwork

Time management

Education

High School Diploma or GED

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Ascentium Capital, the Customer Service Specialist handles in-bound customer calls regarding account questions and similar matters.

Ascentium Capital, a division of Regions Bank, provides convenient access to financing for business equipment and technology and serves small organizations to Fortune 500 companies with programs that benefit manufacturers, distributors and direct to businesses nationwide. Our finance specialization covers several segments, including technology, healthcare, hospitality, franchise, commercial vehicles, and other markets. We strive to be the premier provider of customized finance programs that add value to our customers' businesses.

Primary Responsibilities

• Receives customer phone calls and resolves issues/concerns if necessary

• Researches accounts to discover pertinent information and issues

• Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies

• Responds to billing inquiries

• Handles the verification of pay histories and quote payoffs

• Coordinates problem resolution with appropriate departments

• Informs customers of standard procedures or resolutions of problems

• Follows up, either verbally or in writing, to ensure customer satisfaction

• Works with either close supervision or under clearly defined procedures

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

• High School Diploma or GED

• One (1) year of customer service experience

Skills and Competencies

• Ability to learn additional systems as needed

• Ability to manage multiple priorities

• Ability to work in a team environment when applicable

• Ability to work under pressure and meet deadlines

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

• Strong attention to detail and proof-reading skills

• Strong verbal, written communication, and organizational skills

• Strong work ethic and self-motivation

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$41,902.50 USD

Median:

$49,883.40 USD

Incentive Pay Plans:

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Ascentium Kingwood

Location:

Kingwood, Texas

Equal Opportunity Employer/including Disabled/Veterans