Customer Service Specialist - Fast-Paced & Impactful

Eurpac Service Inc.; Dunmore (Lackawanna County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and life insurance

401(k) with employer match

Employee Stock Ownership Plan

Paid holidays

Floating holidays

Day shift

Limited weekends

At-cost employee purchase program

College scholarship opportunities

Career opportunities

Job summary

EURPAC SERVICE, INC. in Dunmore, PA is seeking a Customer Service Representative to support our nationwide wholesale distribution of sports nutrition and health products.

You will handle order entry, returns, and product issues, coordinating with suppliers and internal teams to ensure timely resolution while maintaining quality customer service. A collaborative, fast-paced environment with growth opportunities awaits.

Qualifications

• Must have reliable attendance and a positive, collaborative attitude.
• Ability to stay organized, manage multiple tasks, and prioritize efficiently.
• Strong communication skills and a customer-service mindset.
• Comfort with fast-paced environments and learning new systems.
• Experience with data entry and basic software tools.

Responsibilities

• Order entry and finalizing orders accurately.
• Process returns for defective or wrong shipments.
• Handle product issues: pricing, availability, UPCs, case packs.
• Coordinate with VP's manufacturers, exchange personnel, and sales teams via email/phone/fax.
• Resolve issues after orders are processed and document communications.
• Answer incoming calls or route to appropriate representatives.
• Participate in special projects as needed.

Skills

Good attendance

Positive attitude

Sense of urgency

Fast-paced environment

Multitasking

Organizational skills

Excellent communication

Team player

Data entry

Windows proficiency

Tools

Windows OS

Job description

EURPAC SERVICE, INC. in Dunmore, PA is seeking a Customer Service Representative to support our nationwide wholesale distribution of sports nutrition and health products.

You will handle order entry, returns, and product issues, coordinating with suppliers and internal teams to ensure timely resolution while maintaining quality customer service. A collaborative, fast-paced environment with growth opportunities awaits.