Customer Service Specialist - Fast-Paced Growth Role

Eurpac Services, Inc; Henderson (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

401(k) Match

Stock Ownership Plan

Paid Holidays

Floating Holidays

Day Shifts

No Weekend Work

Employee Purchase Program

College Scholarships

Career Growth

Job summary

EURPAC SERVICE, INC. in Dunmore, PA is seeking a Customer Service Representative for Muscle Foods USA, a nationwide wholesale distributor of sports nutrition and health products.

You will handle order entry, returns, and product inquiries, coordinate with vendors and sales teams, and maintain excellent service levels while working in a collaborative, fast-paced environment. You will collaborate with VP's, manufacturers, exchange personnel, and sales reps to resolve issues, document

Qualifications

• Must have good attendance.
• Positive attitude and ability to work well with others.
• Must possess a sense of urgency and ability to prioritize.
• Ability to function in a fast-paced environment.
• Must be able to multitask.
• Must have good organizational skills.
• Excellent communication skills and ability to adapt to various situations.
• Team player willing to assist in other areas.
• Strong data entry skills.
• Familiar with Windows and quick learner of new systems.

Responsibilities

• Order Entry and Finalizing.
• Return authorizations for defective or wrong shipments.
• Product issues: pricing, availability, upc codes, case packs
• Communicate with VP's manufacturers, exchange personnel, exchange buying offices, sales reps via email, phone, or fax
• Resolve order issues after processing and forwarding
• Document and retain communications regarding issues
• Answer all incoming calls or route to representatives
• Handle special projects as needed

Skills

Attendance

Positive attitude

Prioritization

Multitasking

Organizational skills

Communication skills

Team player

Data entry

Windows proficiency

Tools

Windows OS

Job description

EURPAC SERVICE, INC. in Dunmore, PA is seeking a Customer Service Representative for Muscle Foods USA, a nationwide wholesale distributor of sports nutrition and health products.

You will handle order entry, returns, and product inquiries, coordinate with vendors and sales teams, and maintain excellent service levels while working in a collaborative, fast-paced environment. You will collaborate with VP's, manufacturers, exchange personnel, and sales reps to resolve issues, document