Customer Service Specialist - Fast-Paced, Flexible Schedule

Payne Auto Group; McAllen, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Payne Auto Group in McAllen, TX, is seeking a Customer Service Representative to join our team. You will interact with customers to provide information about products and services and to resolve inquiries and complaints.

The ideal candidate has strong communication skills, experience in customer support, and familiarity with CRM systems. You will manage inquiries via phone, email, or chat, generate sales leads, and ensure accurate records of interactions while maintaining a positive,

Qualifications

• High school diploma or equivalent required.
• Proven customer support experience or client service background.
• Strong phone contact handling and active listening.
• Familiarity with CRM systems and practices.
• Customer-oriented with adaptability to different characters.
• Excellent communication and presentation skills.

Responsibilities

• Manage incoming customer inquiries via phone, email, or chat.
• Generate sales leads when possible.
• Handle customer complaints with solutions and follow-up.
• Keep records of customer interactions and file documents.

Skills

Customer service experience

Active listening

Phone etiquette

Communication skills

Team player

Problem-solving

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Payne Auto Group in McAllen, TX, is seeking a Customer Service Representative to join our team. You will interact with customers to provide information about products and services and to resolve inquiries and complaints.

The ideal candidate has strong communication skills, experience in customer support, and familiarity with CRM systems. You will manage inquiries via phone, email, or chat, generate sales leads, and ensure accurate records of interactions while maintaining a positive,