Budget CSR

Payne Auto Group; McAllen, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Payne Auto Group in McAllen, TX, is seeking a Customer Service Representative to join our team. You will interact with customers to provide information about products and services and to resolve inquiries and complaints.

The ideal candidate has strong communication skills, experience in customer support, and familiarity with CRM systems. You will manage inquiries via phone, email, or chat, generate sales leads, and ensure accurate records of interactions while maintaining a positive,

Qualifications

• High school diploma or equivalent required.
• Proven customer support experience or client service background.
• Strong phone contact handling and active listening.
• Familiarity with CRM systems and practices.
• Customer-oriented with adaptability to different characters.
• Excellent communication and presentation skills.

Responsibilities

• Manage incoming customer inquiries via phone, email, or chat.
• Generate sales leads when possible.
• Handle customer complaints with solutions and follow-up.
• Keep records of customer interactions and file documents.

Skills

Customer service experience

Active listening

Phone etiquette

Communication skills

Team player

Problem-solving

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Career Opportunities with Payne Auto Group

A great place to work.

Careers At Payne Auto Group

Current job opportunities are posted here as they become available.

Job Summary

We are seeking a Customer Service Representative (CSR) to join our team. The CSR will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Qualifications

• High school diploma or equivalent required
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills

Responsibilities

• Manage incoming customer inquiries via phone, email, or chat
• Generate sales leads when possible
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents

Additional Requirements

• Ability to work in a fast-paced environment
• Willingness to work a flexible schedule
• Problem-solving skills
• Team player with a positive attitude

If you are a motivated individual with a passion for providing excellent customer service, we would love to have you on our team as a CSR.