Customer Service Specialist - Export Documentation

MSC Mediterranean Shipping Company; Tempe (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Long Term Disability Insurance

Business Travel Insurance

Flexible Spending Accounts

Supplemental Life, Accident, Critical

Hospital Indemnity Plans

Short Term Disability Insurance

401K Plan – 3% Safe Harbor

Wellness Program with Calm

Partner Discount Programs

Job summary

MSC Mediterranean Shipping Company is seeking an entry-level documentation assistant to help customers with export cargo inquiries and documentation needs. You will liaise with internal teams, provide bills of lading details, update documents, and learn how shipments move from origin to destination in a fast-paced environment.

This role emphasizes attention to detail, problem solving, and teamwork. You will communicate clearly with colleagues and customers and help ensure information is complete

Qualifications

• Bachelor’s degree preferred or equivalent experience in similar role.
• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.
• Strong attention to details.
• Excellent problem-solving abilities.
• Organized, efficient, and able to manage time effectively.
• Strong customer service mindset, focused, and responsive.
• Ability to work under tight deadlines.
• Great team player.
• Knowledge of MS Excel with the ability to learn new software.

Responsibilities

• Communicates clearly with team members regarding workload, customer particulars, and problems.
• Liaises between data entry teams and customers to ensure missing information is received and customer’s requirements are understood via Standard Operating Procedures.
• Provides shipment details and bills of lading to customers when requested.
• Communicates with overseas agencies to ensure corrections can be applied and cargo is available for release.
• Updates bill of lading according to customer’s requests with little to no errors generated.
• Performs other duties as required.

Skills

Strong attention to details

Excellent problem-solving abilities

Organized

Strong customer service mindset

Ability to work under tight deadlines

Great team player

Education

Bachelor’s degree preferred or equivalent experience in similar role

Tools

MS Excel

Job description

Looking for a career opportunity but have no experience?

At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job Summary

This position is responsible for assisting customers with their documentation inquiries or concerns related to their export cargo shipment.

Key Responsibilities:

• Communicates clearly with team members regarding workload, customer particulars, and problems.
• Liaises between data entry teams and customers to ensure missing information is received and customer’s requirements are understood via Standard Operating Procedures.
• Provides shipment details and bills of lading to customers when requested.
• Communicates with overseas agencies to ensure corrections can be applied and cargo is available for release.
• Updates bill of lading according to customer’s requests with little to no errors generated.
• Performs other duties as required.

Qualifications & Key Competencies:

• Bachelor’s degree preferred or equivalent experience in similar role
• Prior experience in in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.
• Strong attention to details
• Excellent problem-solving abilities
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

What We Offer

• Health Insurance
• Life Insurance
• Long Term Disability Insurance
• Business Travel Insurance
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.