Customer Service Specialist / Expeditor

sarasmarketbakery; Richardson (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

S Grill in Richardson, TX is seeking a Grill Service Team Member to be the face of the grill, delivering accurate orders and exceptional guest service. You will handle in-person and phone orders, ensure timely fulfillment, and maintain clean work areas while following all health and safety guidelines.

Ideal candidates are guest-service oriented, able to work nights and weekends, and capable of thriving in a fast-paced environment with strong communication and teamwork.

Qualifications

• Guest service oriented with a friendly demeanor.
• Ability to communicate clearly with customers and team members.
• Capable of working under pressure and meeting deadlines.
• Respect for safety, hygiene, and food handling procedures.

Responsibilities

• Take accurate orders by phone, walk-ins, and platforms.
• Provide outstanding guest service and resolve questions or concerns.
• Follow health, sanitation, and safety regulations (Weighs and Measures, FDA, HAACP, OSHA).
• Sanitize equipment and report issues to Store Leadership.
• Maintain clean, stocked, and properly rotated product displays.

Skills

Guest service

Communication

Teamwork

Stress management

Physical stamina

Knife handling

Multitasking

Deadline oriented

Education

Food Handler permit

Job description

Summary/Objective

Grill Service Team Member will be the face and support of the S Grill. This position will provide exceptional and accurate guest service to the S Grill.

Duties and Responsibilities

• Answering S Grill phone, taking accurate orders.
• Ensure accurate orders over phone, walk ins, platforms.
• Deliver outstanding guest service
• Follow through on all guest orders, questions, requests and resolve concerns as needed
• Follow and comply with all applicable procedures and regulations, including Weights and Measures, FDA, health and sanitation, Department of Labor, ADA, HAACP, OSHA and safe work practices.
• Sanitize all equipment in a safe and proper manner
• Report equipment issues to Store Leadership
• Keep all cases and shelves clean, well-stocked and properly rotated
• Replenish order guides, menus as needed
• Leadership may assign other duties, not listed here.

Knowledge, skills and abilities

• Ability to work independently and meet deadlines
• Ability to prioritize tasks
• Ability to handle stressful situations
• Values diversity
• Ability to perform physical requirements of position
• Proper handling of knives and cutting equipment
• Ability to work well with others
• Strong verbal and written communication
• Ability to inspect product for quality and freshness
• Able to work flexible schedule based on needs of store including nights, weekends and holidays

Qualifications

• 3+ years or more experience in a restayrant food service
• Guest Service focused
• Food Handler permit

Working Conditions

• Walking, standing, bending and stooping for 8-10 hours a day
• Push, pull up to 50lbs
• Mental and physical dexterity
• Ability to climb ladders
• Iteration of duties
• Ability to taste, smell, feel and visually inspect food
• Unassisted lifting up to 50lbs or more
• Work in varying temperatures