Customer Service Specialist / Expeditor

Sara's Market & Bakery; Richardson (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

Sara's Market & Bakery in Richardson, TX, is looking for a Grill Service Team Member to provide excellent guest service and manage orders accurately. The role demands compliance with health regulations and requires at least 2 years of experience in a deli or bakery. Ideal candidates should possess a Food Handler permit and demonstrate the ability to handle stressful situations and work well under pressure. Flexible scheduling is essential, including nights and weekends.

Qualifications

• Minimum of 2 years experience in a deli or bakery department required.
• Must demonstrate a guest service focus.
• Food Handler permit is necessary.

Responsibilities

• Answer S Grill phone and take accurate orders.
• Ensure accuracy of orders and resolve guest concerns.
• Comply with health regulations and maintain cleanliness.

Skills

Ability to work independently and meet deadlines

Ability to prioritize tasks

Ability to handle stressful situations

Ability to work well with others

Proper handling of knives and cutting equipment

Ability to inspect product for quality and freshness

Education

Food Handler permit

2+ years experience in deli or bakery

Job description

Grill Service Team Member will be the face and support of the S Grill. This position will provide exceptional and accurate guest service to the S Grill.

Duties and Responsibilities

• Answering S Grill phone, taking accurate orders.
• Ensure accurate orders over phone, walk ins, platforms.
• Follow through on all guest orders, questions, requests and resolve concerns as needed
• Follow and comply with all applicable procedures and regulations, including Weights and Measures, FDA, health and sanitation, Department of Labor, ADA, HAACP, OSHA and safe work practices.
• Sanitize all equipment in a safe and proper manner
• Report equipment issues to Store Leadership
• Keep all cases and shelves clean, well-stocked and properly rotated
• Replenish order guides, menus as needed
• Leadership may assign other duties, not listed here.

Knowledge, skills and abilities

• Ability to work independently and meet deadlines
• Ability to prioritize tasks
• Ability to handle stressful situations
• Ability to perform physical requirements of position
• Proper handling of knives and cutting equipment
• Ability to work well with others
• Ability to inspect product for quality and freshness
• Able to work flexible schedule based on needs of store including nights, weekends and holidays

Qualifications

• 2+ years or more experience in a deli and or bakery department
• Guest Service focused
• Food Handler permit

Working Conditions

• Walking, standing, bending and stooping for 8-10 hours a day
• Push, pull up to 50lbs
• Mental and physical dexterity
• Ability to climb ladders
• Iteration of duties
• Ability to taste, smell, feel and visually inspect food