Customer Service Specialist - Elgin, NE

Central Valley Ag Cooperative; Elgin (NE); On-site; USD 25,000 - 33,000; Full time

Job summary

Central Valley Ag Cooperative in Elgin, NE is seeking a Customer Service Specialist to weigh trucks, grade grain, perform data entry, and provide high-level customer support. You will communicate with customers, handle billing, and assist in inventories and mailings in a fast-paced, safety-focused environment.

The role emphasizes accuracy, teamwork, and strong customer service, with opportunities to learn about products and services offered by CVA across grain, agronomy, feed, and energy lines.

Qualifications

• Must communicate professionally and build effective working relationships with internal operations and external customers.
• Demonstrates safety as a priority and promotes a safe work environment.
• Ability to multi-task several assignments and set priorities within timelines.
• Strong problem-solving ability using logic and reasoning to identify solutions.
• Ability to read and interpret documents and perform basic math.
• Comfort with basic computer skills and learning new software quickly.

Responsibilities

• Weighs and grades inbound and outbound grain and handles billing of grain products.
• Provides customer service via phone, email, or face-to-face interaction.
• Acts as liaison between customers and management to improve the customer experience.
• Receives and enters accounts receivable and balances cash drawer.
• Assists with mailings, monthly inventories, and reconciliations.

Skills

Communication skills

Safety orientation

Multi-tasking

Problem solving

Attention to detail

Team player

Math basics

Reading/comprehension

Content development (customer/patron)

Education

High School or GED diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Specialist - Elgin, NE

Elgin Grain Full Time Clerical Elgin, NE, US

2 days ago Requisition ID: 3318

PURPOSE

As a Customer Service Specialist at Central Valley Ag, you will be primarily responsible for safely and accurately weighing trucks, grading grain, performing data entry, answering phones, filing documents, providing high level customer support and for providing the customer with knowledge of our products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs billing of grain/feed products and services.
• Upholds all Central Valley Ag policies.
• Weighs and grades inbound and outbound grain.
• Provides customer service in a timely manner via telephone, email or face to face interaction.
• Acts as a liaison between customers and management in order to enhance the overall customer experience.
• Analyzes complaints from customers and provides adequate resolutions.
• Develops and maintains knowledge of the products and services being offered.
• Responsible for recording company transfers.
• Receives and enters all accounts receivable.
• Reconciles and balances the cash drawer.
• Assists with internal and external company mailings.
• Processes and distributes incoming mail.
• Assists in monthly inventories and reconciliation of variances.
• Manages filing processes.
• Assures safety compliance and attends safety related job trainings when they become available.
• Comply with current Central Valley Ag credit policies.
• Maintains and promotes a safe work environment.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

There are no supervisory roles with the position

REQUIRED SKILLS AND KNOWLEDGE

• High School or GED diploma.
• Ability to communicate in a professional manner and establish effective working relationships with internal operations and external customers.
• Works in a way that demonstrates safety is a priority. Promotes a work environment that is safe for everyone.
• We value the highest ethical standard-our word is our bond.
• Can plan, prioritize, organize and manage resources in order to accomplish jobs within the defined timetable.
• Ability to multi-task several assignments simultaneously and establish job priorities.
• Works well with othersto achieve a common goal.
• Must possess good problem-solving skills by using logic and reasoning to identify solutions to problems.
• Has a good understanding of basic computer skills and the ability to learn how to use software quickly.
• Has the ability to work with others to resolve customer complaints.
• Exhibits self-motivation, the ability to multitask and pay close attention to small details.
• Displays the ability to work in a collaborative and team oriented environment.
• Must be able to use mathematics to solve problems and to perform calculations.
• Use and understanding of fundamental accounting skills required.
• Ability to read and interpret documents required.
• Must have the ability to develop content for customer/patron and prospect correspondence.

Central Valley Ag
Central Valley Ag is a farmer-owned cooperative headquartered in York, Neb. CVA has locations in Iowa, Kansas, and Nebraska. CVA is an innovative leader providing products and services in grain, agronomy, feed, and energy. You can find more information about Central Valley Ag by visiting www.cvacoop.com .

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