Customer Service Specialist - Beloit, KS

Central-Valley-Ag-Cooperative; New Berlin (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Central Valley Ag is seeking a Customer Service Specialist to weigh trucks, grade grain, and provide excellent customer support. You will handle data entry, billing, and balance cash while serving as a liaison between customers and management. Safety compliance and accuracy are essential in daily duties.

The role requires basic math, strong communication, and the ability to multitask in a team environment. Prior experience in a clerical or customer-facing role is beneficial.

Qualifications

• High School diploma or GED required.
• Ability to communicate professionally with internal and external customers.
• Maintains safety as a priority and promotes a safe work environment.
• Demonstrates strong ethics and reliability.
• Capable of planning, prioritizing and organizing tasks.
• Ability to multi-task and manage workloads with tight timelines.
• Works well in a team to achieve goals.
• Uses logic and problem-solving to resolve issues.
• Good basic computer skills and ability to learn new software quickly.
• Ability to assist in resolving customer complaints and inquiries.
• Detail-oriented with strong numerical skills for basic accounting tasks.
• Reads and interprets documents; able to draft customer correspondence.

Responsibilities

• Safely weigh trucks and grade grain as part of daily duties.
• Perform data entry and billing for grain/agronomy products and services.
• Answer phones and provide high-level customer support.
• Serve as liaison between customers and management to improve service.
• Record accounts receivable and balance cash drawer daily.
• Assist with mailings, inventory, and document filing.
• Maintain knowledge of offered products and services.
• Ensure safety compliance and participate in safety trainings.

Skills

Communication skills

Safety-first

Ethical standards

Time management

Multi-tasking

Teamwork

Problem solving

Basic computer skills

Customer service

Attention to detail

Mathematics basics

Accounting basics

Reading/comprehension

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Beloit, KS, US

2 days ago Requisition ID: 3303

PURPOSE

As a Customer Service Specialist at Central Valley Ag, you will be primarily responsible for safely and accurately weighing trucks, grading grain, performing data entry, answering phones, filing documents, providing high level customer support and for providing the customer with knowledge of our products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs billing of grain/agronomy products and services.
• Upholds all Central Valley Ag policies.
• Weighs and grades inbound and outbound grain.
• Provides customer service in a timely manner via telephone, email or face to face interaction.
• Acts as a liaison between customers and management in order to enhance the overall customer experience.
• Analyzes complaints from customers and provides adequate resolutions.
• Develops and maintains knowledge of the products and services being offered.
• Responsible for recording company transfers.
• Receives and enters all accounts receivable.
• Reconciles and balances the cash drawer.
• Assists with internal and external company mailings.
• Processes and distributes incoming mail.
• Assists in monthly inventories and reconciliation of variances.
• Manages filing processes.
• Assures safety compliance and attends safety related job trainings when they become available.
• Comply with current Central Valley Ag credit policies.
• Maintains and promotes a safe work environment.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

There are no supervisory roles with the position

REQUIRED SKILLS AND KNOWLEDGE

• High School or GED diploma.
• Ability to communicate in a professional manner and establish effective working relationships with internal operations and external customers.
• Works in a way that demonstrates safety is a priority. Promotes a work environment that is safe for everyone.
• We value the highest ethical standard-our word is our bond.
• Can plan, prioritize, organize and manage resources in order to accomplish jobs within the defined timetable.
• Ability to multi-task several assignments simultaneously and establish job priorities.
• Works well with othersto achieve a common goal.
• Must possess good problem-solving skills by using logic and reasoning to identify solutions to problems.
• Has a good understanding of basic computer skills and the ability to learn how to use software quickly.
• Has the ability to work with others to resolve customer complaints.
• Exhibits self-motivation, the ability to multitask and pay close attention to small details.
• Displays the ability to work in a collaborative and team oriented environment.
• Must be able to use mathematics to solve problems and to perform calculations.
• Use and understanding of fundamental accounting skills required.
• Ability to read and interpret documents required.
• Must have the ability to develop content for customer/patron and prospect correspondence.

Central Valley Ag

Central Valley Ag is a farmer-owned cooperative headquartered in York, Neb. CVA has locations in Iowa, Kansas, and Nebraska. CVA is an innovative leader providing products and services in grain, agronomy, feed, and energy. You can find more information about Central Valley Ag by visiting www.cvacoop.com .

Stay in touch with us on: LinkedIn, Facebook, Twitter, Instagram, and Pinterest