Customer Service Specialist - Beloit, KS

Central Valley Ag Cooperative; Beloit (KS); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Central Valley Ag seeks a Customer Service Specialist in Beloit, KS. You will weigh and grade grain, handle data entry, and provide high level customer support while promoting product knowledge.

Key responsibilities include accurate billing, accounts receivable entry, cash handling, and timely customer communication within a safety-conscious environment.

Qualifications

• High School or GED diploma required.
• Professional communication and relationship-building with customers.
• Prioritize safety and adhere to policies.
• Strong ethics and reliability.
• Ability to multi-task and manage time within schedules.
• Basic math and data entry accuracy.
• Proficiency with basic computer skills and software.
• Ability to resolve customer issues and complaints.

Responsabilités

• Weighs and grades inbound and outbound grain; accurate data entry.
• Performs billing for grain and agronomy products.
• Answers phones and assists customers; liaises with management.
• Maintains and balances cash drawer; processes accounts receivable.
• Reconciles inventories and assists with mailings.
• Supports safety trainings and maintains safe work environment.
• Develops knowledge of products and services offered.

Connaissances

Communication

Safety-first mindset

Prioritization

Multitasking

Teamwork

Problem solving

Basic computer skills

Customer service

Attention to detail

Collaboration

Formation

High School or GED diploma

Outils

Accounting software

CRM software basics

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Beloit, KS, US

3 days ago Requisition ID: 3303

PURPOSE

As a Customer Service Specialist at Central Valley Ag, you will be primarily responsible for safely and accurately weighing trucks, grading grain, performing data entry, answering phones, filing documents, providing high level customer support and for providing the customer with knowledge of our products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs billing of grain/agronomy products and services.
• Upholds all Central Valley Ag policies.
• Weighs and grades inbound and outbound grain.
• Provides customer service in a timely manner via telephone, email or face to face interaction.
• Acts as a liaison between customers and management in order to enhance the overall customer experience.
• Analyzes complaints from customers and provides adequate resolutions.
• Develops and maintains knowledge of the products and services being offered.
• Responsible for recording company transfers.
• Receives and enters all accounts receivable.
• Reconciles and balances the cash drawer.
• Assists with internal and external company mailings.
• Processes and distributes incoming mail.
• Assists in monthly inventories and reconciliation of variances.
• Manages filing processes.
• Assures safety compliance and attends safety related job trainings when they become available.
• Comply with current Central Valley Ag credit policies.
• Maintains and promotes a safe work environment.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

There are no supervisory roles with the position

REQUIRED SKILLS AND KNOWLEDGE

• High School or GED diploma.
• Ability to communicate in a professional manner and establish effective working relationships with internal operations and external customers.
• Works in a way that demonstrates safety is a priority. Promotes a work environment that is safe for everyone.
• We value the highest ethical standard-our word is our bond.
• Can plan, prioritize, organize and manage resources in order to accomplish jobs within the defined timetable.
• Ability to multi-task several assignments simultaneously and establish job priorities.
• Works well with othersto achieve a common goal.
• Must possess good problem-solving skills by using logic and reasoning to identify solutions to problems.
• Has a good understanding of basic computer skills and the ability to learn how to use software quickly.
• Has the ability to work with others to resolve customer complaints.
• Exhibits self-motivation, the ability to multitask and pay close attention to small details.
• Displays the ability to work in a collaborative and team oriented environment.
• Must be able to use mathematics to solve problems and to perform calculations.
• Use and understanding of fundamental accounting skills required.
• Ability to read and interpret documents required.
• Must have the ability to develop content for customer/patron and prospect correspondence.

Central Valley Ag

Central Valley Ag is a farmer-owned cooperative headquartered in York, Neb. CVA has locations in Iowa, Kansas, and Nebraska. CVA is an innovative leader providing products and services in grain, agronomy, feed, and energy. You can find more information about Central Valley Ag by visiting www.cvacoop.com .

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