Customer Service Specialist - Dock CSR

Verst Logistics; Litchfield Park (AZ); On-site; USD 36,000 - 56,000; Full time

Job summary

Verst Logistics in the United States seeks a Customer Service Specialist to support assigned accounts daily, coordinating with internal teams. You will set up all customer records, prepare sales reports, and handle invoicing criteria to meet management and customer needs.

You will input orders into the ERP, generate paperwork, monitor inquiries, assist with collections when needed, and maintain accurate account summaries while building strong relationships with customers.

Qualifications

• High school diploma or GED required; college degree preferred in logistics, business, or related field.
• 1–3 years of experience in a manufacturing or planning office environment, may substitute with a degree.
• Excellent interpersonal and written/verbal communication skills.
• Able to type at least 30 WPM and proficient with Microsoft Office, especially Excel.

Responsibilities

• Support customers and maintain excellent relationships by researching and resolving inquiries about work orders, invoices, shipments, and inventory.
• Input customer orders into the ERP system and generate related paperwork for customers and internal teams.
• Support account activities: forecast review, monitor inventories, and sign off on supplier invoices.
• Plan and distribute account production plans internally based on available raw materials; coordinate with internal teams.
• Process invoicing at specified intervals and help resolve outstanding invoices; maintain customer account summaries.

Skills

Customer service

Communication

Typing 30 wpm

Microsoft Office

Education

High School diploma or GED

College degree in Logistics/Business

Tools

ERP/WMS software

Microsoft Excel

Job description

Job Title: Customer Service SpecialistDepartment:

Updated: Packaging

12/20/22

Grade : 6

Reports To: Customer Service Manager Working Conditions:

Direct Reports: N/A

FLSA: Non-ExemptPosition is not routinely

exposed to adverse

environmental conditions.

Typical office environment.

Position Summary:

Responsible for the day-to-day support of assigned accounts, interacting with all internal departments. Sets up all customer records; prepares sales reports and other information required by customers or management; submits invoicing criteria and may support collection activities as needed.

Duties and Responsibilities:

Essential Functions:

• Support customers and maintain excellent working relationships by researching and responding to all account inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, professional, and efficient manner.
• Process and accurately input all customer orders into the ERP system and generate all related paperwork and necessary information required for the customer and internal production and shipping teams.
• Support account activities, as follows:

• Review forecast demand from various sources (Excel, customer website or portal, etc.)
• Monitor inventory levels
• Review and sign-off on supplier invoices

4. Planning

• Plan and distribute account production plans internally based on available raw material
• Participates in customer meetings or calls as needed and coordinates with other internal support teams when necessary
• Present contract review information to internal team (SOPs, item specific instructions, etc.)
• Process item set-up and SOP generation requests

5. Financials/Other

• Invoice customers at their specific intervals
• Review and maintain the financial workbench; resolve outstanding customer invoices when necessary
• Issue credits when necessary
• Review and correct pricing as necessary
• Communicate aged inventory with customer and find resolution
• Ensure item master integrity
• Complete month-end close
• Maintain accurate customer account summaries

6.Communicates any signs or trends of customer dissatisfaction to management and makes recommendations on how issues can be resolved.

7. Creates and maintains customer reports, including DARs, to share with management and customers. Responds to special reporting requests promptly and accurately.

8. Maintain all related account paperwork and assigned customer files.

Marginal Functions:

• Respond to other assignments as needed within the office environment.
• Participates in LEAN process and works for continuous process improvement.

Job Specifications:

• High School diploma or GED required. Preference will be given to a college degree in a related field (Logistics, Business Management, etc).
• Require 1-3 years of experience in a manufacturing or planning office environment, may substitute with an appropriate college degree.
• Able to handle collection activity and other sensitive customer communications as needed.
• Excellent interpersonal and communication skills, written and verbal.
• Able to type at least 30 words per minute and have experience working with Microsoft Office applications, including solid Microsoft Excel skills.
• Must be able adaptable to working with various customer software programs and be able to access customer portals when needed.
• Ability to work well under pressure and display professionalism and tact in all business dealings.

Preferred

• 2 years: Experience handling invoices, pricing discrepancies, credits, or basic A/R-related issues
• 2 years: Customer service/account support experience, preferably in warehouse, logistics, manufacturing, or distribution.
• 2 years: ERP/WMS order entry and processing experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.