Customer Service Specialist - Community Support (Fridays Remote)

Lakewood Church; Houston (TX); On-site; USD 21,000 - 34,000; Full time

Job summary

Lakewood Church is seeking a Customer Service Representative to support constituents by phone, email, and mail. You will respond to inquiries about church events, assist with orders and donations, and provide prayer support as needed in a fast-paced setting.

Qualified candidates have at least two years in customer service, data-entry experience, and strong communication skills. This role offers in-office hours with optional work-from-home Fridays and opportunities to contribute to our mission.

Qualifications

• Experience in customer service and data-entry.
• Strong verbal and written communication skills.
• Ability to resolve customer concerns professionally.
• Data-entry accuracy and attention to detail.
• Comfort with high-volume, production environments.

Responsibilities

• Respond to customer questions by telephone and email.
• Provide timely resolution of customer concerns.
• Follow up on requests and return calls as needed.
• Assist with website questions, codes, file numbers, and promotions.
• Maintain polite, professional communication in every interaction.
• Represent Lakewood Church positively in all interactions.

Skills

Customer service

Problem resolution

Communication

Data-entry

Phone manners

Attention to detail

Multi-tasking

Education

High School Diploma

Some college

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Lakewood Church is seeking a Customer Service Representative to support constituents by phone, email, and mail. You will respond to inquiries about church events, assist with orders and donations, and provide prayer support as needed in a fast-paced setting.

Qualified candidates have at least two years in customer service, data-entry experience, and strong communication skills. This role offers in-office hours with optional work-from-home Fridays and opportunities to contribute to our mission.