Customer Service Specialist - Charlotte

Massey Services, Inc.; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist to join their vibrant team in Charlotte. This role offers a fantastic opportunity to engage with customers and resolve their inquiries in a professional manner. You will be instrumental in ensuring customer satisfaction through effective communication and problem-solving skills. The company prides itself on its commitment to quality service and offers a comprehensive benefits package, making it an excellent place to build a rewarding career. If you are passionate about providing exceptional customer service and thrive in a dynamic environment, this position is perfect for you.

Benefits

Medical & Dental Insurance

401(k) Retirement Plan

Paid Vacations

Sick Days

Holidays

Tuition Reimbursement

Direct Deposit

Short & Long Term Disability

Qualifications

• Minimum requirement is a High School Diploma or GED.
• Previous experience in customer service is essential.

Responsibilities

• Answering incoming customer calls and resolving inquiries.
• Managing outbound calls for customer satisfaction and service confirmations.

Skills

Customer Service Experience

Problem Solving Skills

Computer Skills

Time Management

Education

High School Diploma or GED

Job description

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Massey Services, Inc. provided pay range

This range is provided by Massey Services, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $16.00/hr

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.

Compensation: $15.00 - $16.00/hr

We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you!

Please email your resume TODAY!!

Job responsibilities

Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Requirements

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire.
  
  

Massey Services is an Equal Opportunity Employer and Drug Free Workplace

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Consumer Services

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