Customer Service & Claims Advisor

Teleperformance SE; United States; Remote; USD 29,000 - 37,000; Full time

Benefits offered by this job

Perks at Work

Help@Hand

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Refer-A-Friend bonus

Wellbeing Webinars

Job summary

Teleperformance Manchester seeks a Customer Service & Claims Advisor to handle inbound calls from customers wishing to make mobile phone insurance claims. You will guide customers through the claim process, answer questions, and support with updates or cancellations as needed.

You will start by signing into your systems, talk to a variety of customers, and maintain a positive experience on every call; a great attitude, reliability, and computer skills are essential in our busy, people-focused

Qualifications

• Experience handling inbound calls for insurance/claims.
• Ability to explain the claim process clearly and guide customers.
• Reliable attendance and punctuality in a fast-paced environment.
• Competent with computer systems and standard office software.

Responsibilities

• Handle inbound calls from customers wishing to make an insurance claim.
• Support customers through the process, assist with new claims, updates, and inquiries; may cancel policies if required.
• Follow scripted questions on the PC to guide customers through options step by step.

Skills

Communication skills

Customer service

Attendance & reliability

Computer literacy

Job description

What role is available? Customer Service & Claims Advisor bound calls from customers who are wanting to make a claim on their mobile phone insurance.

• Handling inbound calls from customers wishing to make an insurance claim.
• You will support your customer through the process, assisting with fresh claims, updates, general enquiries and perhaps cancelling policies if required.
• By following set questions on your PC, you will talk your customer through a step by step process to determine the options available to them.

What does an average day look like? Now there's a question!

• You will start your day signing into your systems to make sure you are ready to take your first call of the day.
• You will talk to a variety of customers and support them by provide a positive experience on every call.
• Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

Anything else that we have to offer? Always, and just to name a few........

• Perks at Work - Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness - up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards - For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars

• Dedicated Employee Experience Progress - Here to support TP journey
  A good attitude and the ability to interact with lots of different people.
• Computer skills, and the ability to navigate with ease.
• Flexibility, great attendance and good time keeping to make sure your available for our customers.
  We are a global outsourcing Contact Centre located in the heart of Manchester city centre, with a reputation for hard work, outstanding results, and for simply being "a great place to work".

What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We do this by telephone, email, web chat, white mail and social media interactions. We develop our teams and provide some fantastic opportunities for progression. If you want a career, you can make it happen. We invest in our teams and provide some fantastic opportunities for progression. If you want to develop yourself and expand your career, our award winning training programmes and exceptional training teams are on hand to help to make this happen.