Customer Service Specialist (Big Y Express)

Big Y Foods, Inc.; Somers (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Big Y Foods, Inc. is seeking a Customer Service Specialist for the Big Y Express in Somers, CT. This role focuses on delivering an exceptional customer experience in convenience and fuel areas and requires accurate transaction processing and adherence to food safety standards.

The position supports store operations, including coverage in the Store Manager's absence, with a commitment to Big Y's culture of caring and professional appearance.

Qualifications

• Must be 18 years of age or older.
• Willingness to cross train and learn other areas as needed.
• Ability to operate within company policies, procedures, and standards.
• Must project a clean and professional appearance.
• Ability to work a flexible schedule in accordance with the needs of the store.
• Willingness to represent and support Big Y's culture of caring.

Responsibilities

• Provide customers with an exceptional and rewarding experience in the convenience and fuel areas of Big Y.
• Accurately process customer transactions.
• Maintain store conditions, including proper ordering, inventory, production and food safety standards.
• Provide oversight in the Store Manager's absence.

Job description

Location:SOMERS,CT(580 Main Street (BIG Y EXPRESS))

The Customer Service Specialist Big Y Express is responsible for providing customers with an exceptional and rewarding experience in the convenience and fuel areas of Big Y. The Customer Service Specialist BYE is responsible for accurately processing customer transactions and maintaining store conditions to include proper ordering, inventory, production and food safety standards. Additionally, the Customer Service Specialist provides oversight in the Store Manager's absence.

• Ability to represent and support Big Y's culture of caring while living our Mission & Vision.
• Supports Big Y's commitment to Culture & Belonging.
• Must project a clean and professional appearance.
• Ability to operate within company policies, procedures, and standards.
• Willingness to cross train and learn other areas as needed.
• Ability to work a flexible schedule in accordance with the needs of the store.
• Must be 18 years of age or older.

Eligible employees are offered a comprehensive benefits package, including medical, dental, and vision insurance; Flexible Spending Account (FSA); life and disability insurance; a 401(k)-retirement savings plan; paid time off; paid holidays; tuition assistance; and bereavement leave. The Company may provide an annual discretionary 401(k) match based on Company performance and other applicable metrics; a match is not guaranteed. Certain positions may also be eligible to participate in the Company's Management Incentive Program. All benefits and incentive program eligibility are subject to applicable plan provisions and Company policies.

Should you have a need, Big Y will provide reasonable accommodation to complete the application.
The application process could take up to 15 minutes to complete depending on the position for which you are applying.
Big Y is an equal opportunity employer and a drug-free and smoke-free workplace.

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