Customer Service Specialist (Big Y Express)

Big Y Foods, Inc.; Chicopee (MA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible Spending Account (FSA)

Life and disability insurance

401(k) retirement savings plan

Paid time off

Paid holidays

Tuition assistance

Bereavement leave

401(k) discretionary match potential

Job summary

Big Y Foods, Inc. is hiring a Customer Service Specialist for Big Y Express in Chicopee, MA. You will provide customers with an exceptional experience in the convenience and fuel areas, accurately processing transactions, and helping maintain store conditions including inventory, production and food safety standards.

You may serve as oversight in the Store Manager’s absence, contributing to a positive, customer-focused environment.

Qualifications

• Must be 18 years of age or older.
• Ability to operate within company policies, procedures, and standards.
• Willingness to cross train and learn other areas as needed.
• Ability to work a flexible schedule in accordance with the needs of the store.
• Must project a clean and professional appearance.
• Ability to represent and support Big Y’s culture of caring while living our Mission & Vision.
• Supports Big Y’s commitment to Culture & Belonging.

Responsibilities

• Provide customers with an exceptional and rewarding experience in the convenience and fuel areas of Big Y.
• Accurately process customer transactions and maintain store conditions including proper ordering and inventory.
• Maintain food safety standards and provide oversight in the Store Manager’s absence.

Skills

Customer service

Job description

Location:CHICOPEE,MA(1177 Granby Road (BIG Y EXPRESS))

The Customer Service Specialist Big Y Express is responsible for providing customers with an exceptional and rewarding experience in the convenience and fuel areas of Big Y. The Customer Service Specialist BYE is responsible for accurately processing customer transactions and maintaining store conditions to include proper ordering, inventory, production and food safety standards. Additionally, the Customer Service Specialist provides oversight in the Store Manager’s absence.

• Ability to represent and support Big Y’s culture of caring while living our Mission & Vision.
• Supports Big Y’s commitment to Culture & Belonging.
• Must project a clean and professional appearance.
• Ability to operate within company policies, procedures, and standards.
• Willingness to cross train and learn other areas as needed.
• Ability to work a flexible schedule in accordance with the needs of the store.
• Must be 18 years of age or older.

Eligible employees are offered a comprehensive benefits package, including medical, dental, and vision insurance; Flexible Spending Account (FSA); life and disability insurance; a 401(k)-retirement savings plan; paid time off; paid holidays; tuition assistance; and bereavement leave. The Company may provide an annual discretionary 401(k) match based on Company performance and other applicable metrics; a match is not guaranteed. Certain positions may also be eligible to participate in the Company's Management Incentive Program. All benefits and incentive program eligibility are subject to applicable plan provisions and Company policies.

Big Y 1177 Granby Road (BIG Y EXPRESS)
CHICOPEE , MA 01020

Should you have a need, Big Y will provide reasonable accommodation to complete the application.
The application process could take up to 15 minutes to complete depending on the position for which you are applying.
Big Y is an equal opportunity employer and a drug-free and smoke-free workplace.

U. S. Patents 7,080,057; 7,310,626; 7,558,767; 7,562,059; 7,472,097; 7,606,778; 8,086,558 and 8,046,251.